Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　Sprinklr is looking for a Senior Manager, Solutions Consulting to lead presales for our Global Strategic Accounts division. You will be responsible for leading a team of Solutions Consultants (SCs) in Japan and Korea, coaching on Sales Opportunities, serving as solutions sponsor within key accounts as well as recruiting and developing team members.

　　Overall Description

　　As Senior Manager, Solutions Consulting you will be the primary contact for the Solutions Consultants on your team, managing their training, development, and growth. You regularly observe your team in the field and provide routine feedback. You will guide your team in monthly, quarterly, and yearly goal setting exercises, helping them to develop in their current role and gain skills and experience for their long-term career goals. Additionally, you will be responsible for ensuring your team is trained on product enhancements, new modules, and various use cases as the platform continually evolves.

　　You will assume responsibility for resource allocation in your region as well, working alongside the Director(s) of Sales in your region to manage SC resources, align the appropriate SC for the deal based on experience, and help prioritize sales activity.

　　Additionally, you will continue to engage in sales opportunities as a Solutions Consultant in a player-coach role. Solutions Consultants at Sprinklr are product experts who serve as the key point of contact for our sales team and customers throughout the sales process. You will perform software demonstrations online via web conference or in-person while accompanying a sales executive on-site with our potential clients. You will be instrumental to the success of the sales team tasked with growing opportunities with Sprinklr's high profile accounts while acting as leaders on the solutions consulting team.

　　Main Responsibilities:

　　Lead a team of Solutions Consultants, potentially recruiting new team members to account for growth or attrition.Function as primary contact for the Director(s) of Sales that work within the designated region.Facilitate SC resource allocation across the region and assist in providing SC resource support for other regions as well.Train and support the SC team in delivering our value propositions, executing product demonstrations, and responding to RFIs / RFPs.

　　Proactively engage in strategic development of the SC organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.Acting as the SC lead on strategic deals across focus accounts.Assisting in the development of regional team members across their technological and strategic practices.Engage in the duties of a Solutions Consultant below, as a player-coach:

　　Act as key contact in creation, presentation, demonstration, and maintenance of content specific to sales efforts.

　　Prepare and execute the sales processes including Technical Discovery, Live Demonstrations, Technical Validation, Pilot seeding, Hand-over to services.Coordinate and manage customer communications for all technical related aspects.Liaise with the Product and Implementation teams for technical validation, roadmap, and account vision alignment.Work directly with customers to educate them on the full functionality of the Sprinklr platform through:

　　Participating in meetings with the sales team to understand prospects current and future states, identify a fit for Sprinklr in their business and answer questions about our products and services.

　　Collaborate in account strategy.Performing live demonstrations.Conducting hands-on workshops.

　　Assist sales team in creating responses to RFIs and RFPs from major clients.Frequent travel and participation in industry events and customer-facing meetings.

　　Desired Skills and Experience:

　　2+ years of presales management experience.5+ years experience in customer facing role in enterprise software company.3+ years experience in contact center technologies (CCaaS, CPaaS, VoIP), customer experience (CRM, Customer Service), adtech, martech, etc. technologies.Proven track record of leadership capabilities across teams and projects.

　　Ability to present and effectively communicate to customers and team members.Excellent written, communication and presentation skillsEnglish and Japanese proficiency, Korean is a plus.

　　Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodations, please let us know by filling out this form.