Levy Sector

　　Salary:

　　Other Forms of Compensation:

　　Pay Grade: 11

　　Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

　　About Levy

　　The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

　　Job Summary

　　As the Premium Manager, you will be responsible for managing the Premium department (Suites, Clubs and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.

　　Detailed Responsibilities

　　Overseeing all aspects of premium operations

　　Ensuring the recruitment and training of team members in our standards and procedures

　　Working with the location leadership team to continual drive improvements in guest satisfaction and financial results

　　Driving engagement within the premium department

　　Overseeing all aspects of season planning and event preparation to ensure maximum event readiness

　　Building relationships with regular guests and suite holders

　　Partnering with the culinary team to oversee the development of menus for all premium spaces

　　Setting up and ensuring the consistent use of the Suites Management System for the premium department

　　Ensure the availability of printed collateral to support promotions and premium offer communication

　　Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department

　　Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure

　　Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards

　　Overseeing annual suite holder tastings in partnership with the culinary team

　　Attending BEO meetings to plan for upcoming events

　　Working in partnership with other departments to ensure accurate completion of the requisition process

　　Working with the culinary and purchasing team to review consumption rates and update par levels as necessary

　　Ensuring compliance with all Payment Card Information rules

　　Conducting progressive coaching with team members

　　Completion of monthly financial reporting and action planning

　　Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment

　　Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

　　Completion and processing of alcohol incident logs to identify recurring issues or trends

　　Managing team member breaks

　　Overseeing recruitment activities for team members

　　Holding pre-shift meetings to set the tone for events

　　Support location ‘Keys to the Future’ activities to develop future leaders

　　Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests

　　Overseeing service standards during events to ensure a high standard of guest experience

　　Ensuring accurate end of month inventory completion

　　Managing and resolving guest complaints

　　Managing team member incidents/accidents and following all required reporting procedures

　　Managing the onboarding of new management employees in line with our #bestdayever process

　　Monthly safety training conducted for team members

　　Managing team member scheduling in line with demand forecasts

　　Other responsibilities and duties as assigned

　　Supporting other locations/properties as needed

　　Skills and Experience

　　3+ experience in a premium food and beverage operational position

　　Bachelor’s degree in hospitality management is preferred

　　High level of computer literacy

　　Passion for hospitality, food, and retail

　　Excellent interpersonal and stakeholder management skills

　　Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

　　Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

　　We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Flexible Time Off Plan

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Levy maintains a drug-free workplace.