Premier Technical Support Specialist – Fresh Graduates Welcome m/f/d General Information Req # WD00073758 Career area: Services Country/Region: Germany State: North Rhine-Westphalia City: Essen Date: Friday, October 25, 2024 Working time: Full-time Additional Locations :  * Germany - Baden-Württemberg - Stuttgart * Germany - North Rhine-Westphalia - Essen Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers.  Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).  This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements This is an excellent opportunity for fresh graduates looking to start their career in IT support. Do you enjoy being the go-to person for IT questions among your friends and family? Are you excited about helping people with varying levels of IT knowledge and explaining complex technical issues in a simple way? If so, we want you on our team!  We are seeking a technically orientated enthusiast to join our Lenovo Premier Support team. As a member of our team, you will assist customers in overcoming their technical challenges with your wide range of IT knowledge. We offer a supportive and dynamic environment where you can develop your skills and grow professionally.  Apply now and become part of our team in Lenovo Premier Support in Germany. Location: Essen or Stuttgart, hybrid work model, combining both remote and in-office work Your Responsibilities: Responding to technical inquiries via phone, email, and chat Assisting customers with basic troubleshooting and problem resolution Explaining technical issues in an easy-to-understand manner Ensuring an outstanding customer experience through professional service Documenting customer inquiries and solutions in our ticketing system Your Profile: A strong interest in IT and a basic understanding of technical concepts Excellent communication skills with the ability to explain complex topics simply Ability to work well in a team and adapt to a dynamic environment Flexibility and quick adaptability to new situations Familiarity with Microsoft Office products is a plus Business fluent German and English on B2 level What we offer: A friendly and supportive team that works together and supports each other Employee Share Purchase Plan   Employee Assistance Program, e.g., for health, legal financial consultancy   Pension Plan,  Meal Allowance / Lunch Vouchers  Internal E-learning Development Platform Available for Employees   Specialized Development Trainings (based on nomination process)  Initiatives that focus on environmental sustainability and social responsibility Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)  Job Rad (Bike Leasing) Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you! Youtube Video We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :  * Germany - Baden-Württemberg - Stuttgart * Germany - North Rhine-Westphalia - Essen * Germany * Germany - Baden-Württemberg , * Germany - North Rhine-Westphalia * Germany - Baden-Württemberg - Stuttgart , * Germany - North Rhine-Westphalia - Essen