Position Summary

　　The Practice Supervisor leads the practice in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.

　　Responsibilities

　　Practice Operations

　　Directly supervises assigned staff for assigned practice site(s) and operational workflows to meet

　　operational goals in patient volume and access, service, operational efficiency, and physician, staff and

　　patient satisfaction. Provides cross coverage for other practice sites and/or operational workflows as

　　needed.

　　Monitors workflows, implements approved corrective measures and adjusts as needed. Ensures that

　　staff is engaged and trained to execute remedy as appropriate.

　　Ensures that all diagnostic and therapeutic equipment in the department are maintained in good

　　working order and routine services are completed. Addresses and resolves any equipment issues in a

　　timely manner to ensure minimal interruptions to operations.

　　Conducts and documents regular meetings and in service with the staff to communicate and reinforce

　　new and existing practice policies and procedures. In conjunction with the practice management team,

　　reinforces practice policies and procedures to maintain standardization across practices.

　　Functions as an EPIC "Super User" all aspects of front-end components of application to provide

　　guidance to physicians and support staff.

　　Builds and maintains ongoing working relationships with staff, management, clinical and physician

　　members of the practice to facilitate positive staff morale and support provider productivity.

　　Other duties as assigned within professional scope of practice/training/education.

　　May rotate to other sites/practices as needed.

　　Creates the daily, weekly, and/or monthly assignment list to ensure adequate clinical coverage and

　　provider support in the practice.

　　Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth

　　patient flow, and team driven coordination of care and services.

　　Strategy

　　Monitors key performance indicators and implements approved performance improvement initiatives, as needed. Utilizes electronic medical record dashboards and reports to monitor and evaluate performance. Assists Manager with corrective actions.Supports and mentors staff consistent with the department's strategic plan, in order to maintain an efficient patient-centered environment.Participate in projects and performance improvement activities.Participates in customer satisfaction initiatives, displaying a positive attitude in interactions with staff, patients and family members.Monitors patient portal activation rates. Monitors staff performance using Dashboards, In Basket management and work queue completions. Develops strategies to improve completions.Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.People

　　Assists with recruiting and human resource management activities. Ensures staff productivity benchmarks and quality measures are achieved.Evaluates staff performance and competencies, approaching the performance review process constructively and conducts it in accordance with Human Resources and departmental guidelines and procedures. Offers continuing guidance and assistance to employees on work activities, procedures, competency development and performance-related issues as appropriate. Ensures leadership is kept aware of performance of each employee on an ongoing basis. Addresses any performance related issues promptly.Promotes staff professionalism and performance with coaching, training and feedback. Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques.Compliance

　　Documents the implementation and compliance with institutional policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the medical office's effectiveness and the quality of patient outcomes. Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully complete all required trainings.Ensures compliance for a safe and secure work environment at all sites by following all OSHA, EH&S and public safety policies and guidelines.Maintain patient privacy and confidentiality according to HIPAA requirements at all times.Minimum Qualifications

　　Bachelor's degree or equivalent in training and experience, plus three years of related experienceStrong organizational skills, time management and the ability to set priorities among multiple competing objectives, tasks and initiatives

　　Basic project management skills including planning and executing technical and operational project activities with cross-functional teams

　　Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely

　　Good proficiency in problem assessment, and resolution and collaborative problem solving in complex, and interdisciplinary settings.

　　Ability to communicate effectively in both oral and written form

　　Ability to interact positively, constructively and effectively with professional staff, providers and organizational stakeholders

　　Must be able to deliver high level communication presentations for management

　　Ability to lead and mentor team through new and changing situations

　　Demonstrate a professional and compassionate manner while conveying a positive image of the practice

　　Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect

　　Ability to work independently and follow-through and handle multiple tasks simultaneouslyAbility to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situationsStrong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programsMust be a motivated individual with a positive mindset and exceptional work ethicPreferred Qualifications

　　Knowledge of billing and scheduling systems

　　Prior EMR experience

　　Other Requirements

　　Successful completion of applicable compliance and systems training requirements

　　Equal Opportunity Employer / Disability / Veteran

　　Columbia University is committed to the hiring of qualified local residents.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly