Job Number 24005456

　　Job Category Rooms & Guest Services Operations

　　Location Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　POSITION SUMMARY

　　Be the “face of the hotel” - providing a friendly, genuine service with each traveller interaction from arrival to departure

　　Securely park guest cars, deliver bags and amenities in accordance with the hotel policies

　　Support your front office team in general operational tasks

　　Escort travellers to their rooms and explain all features & hotel offerings

　　Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

　　Build and strengthen relationships with existing and new travellers to enable future bookings

　　Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets.

　　Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

　　Speak with others using clear and professional language; answer telephones using appropriate etiquette.

　　Develop and maintain positive working relationships with others; support team to reach common goals.

　　Comply with quality assurance expectations and standards.

　　Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Front Office Manager or Duty Managers.

　　About You:

　　A current FULL driver’s license

　　Relevant experience in a similar role

　　Working rights in New Zealand

　　Enthusiastic to escalate your career

　　Self-motivated, driven and energized in a fast-paced environment

　　Armed with smart solutions and a can-do attitude

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.