If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! This role provides up to mid-level administrative support to internal Systems and Solutions Global Operations Teams, Emerson Impact Partners, or Field Sales Offices, working towards Customer Service Excellence through proactive communication, driving order fulfillment, and resolution of issues as needed and requested. Assists senior personnel in tasks requiring accuracy, completeness, and adherence to standard practices.

　　In this role, your responsibilities will be: Customer Service

　　Respond excellently, accurately, and in a timely manner to customer contacts through calls and emails.

　　Proactively enlighten customers of any delays or risks in the order shipment.

　　Resolve customer complaints and order issues with proposed preventive and corrective action where applicable following the accurate path.

　　Educate FSO/EIPs/iCenters on any product or process updates

　　Conduct regular meetings with the Field Sales Office and Impact Partners regarding timely delivery, unclean orders, material issues, and order entry performance.

　　Facilitate closure of finance-related queries such as Corrective billing, Credit Notes/Memos, Pricing Issues, and Invoicing Issues.

　　Order Fulfilment

　　Review and acknowledge orders within the agreed service level

　　Advise customers of unclean orders and recommend appropriate action for resolution.

　　Review the order book daily to ensure that orders ship as per schedule.

　　Process change order and cancellation requests

　　Perform Manual order entry for internal and back-to-back Purchase Orders, Consignment orders, and Manual shipment orders.

　　Collaborate with internal teams/support to drive accurate and timely fulfillment of orders from book to invoice.

　　Continuous Improvement

　　Actively participate in meetings, trainings, and programs tied to company objectives

　　Support process improvements within the scope of work

　　Follows all department and company policies/procedures and all export regulations.

　　Analyze and identify Late Reasons for orders that missed the requested date and/or promise date due to customer issues and execution errors.

　　Others

　　Performs administrative, clerical, or manual labor tasks of moderate complexityWho You Are:

　　You are effective in a variety of communication settings: one-on-one, in small, and large groups, or among diverse styles and position levels. You gain insight into customer needs. You follow through on commitments.

　　For this role, you will need:

　　Graduate of a 4-year course; any Engineering degree such as Industrial Engineering or its equivalent

　　Minimum of 2-5 years experience in Customer Service, Supply Chain, Logistics Industry, Project Management, or any related field required.

　　Knowledge of ERP/Oracle Systems is an advantage

　　Intermediate to Advanced level on MS Office: Excel, Word, PowerPoint, Outlook

　　Willing to work on flexible work schedules (including Philippine holidays)

　　Above average verbal and written English communication skills

　　Be able to provide support in a multilingual/multicultural environment

　　Our Commitment to Diversity, Equity & Inclusion

　　At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

　　This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

　　If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact [email protected].

　　Requisition ID : 24000930

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.