About Jumeirah and Madinat Jumeirah Resort:

　　Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

　　Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

　　Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem and a collection of 29 traditional summer houses know as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

　　About the Job:

　　An opportunity has arisen for an Outlet Manager - Pool and Beach Operations to join the team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:

　　Supervise workflow and Service Sequence during pool and beach service hours, offering hands-on support as necessary for efficient operations.

　　Monitor cashiering procedures to maintain compliance with standards, conducting spot audits as needed.

　　Address guest feedback and complaints promptly, following procedures for guest satisfaction and complaint resolution.

　　Utilize guest recognition strategies, including maintaining an epicure to capture guest details and history for personalized service.

　　Collaborate with F&B management to identify operational improvements, updating or adding/deleting SOPs as necessary to enhance the pool and beach outlets.

　　Conduct performance evaluations and provide training, guidance, coaching, and counseling to team members.

　　Emphasize the importance of team activities and their contribution to department objectives.

　　Identify and address team competency needs through training and support.

　　Maintain accurate records of colleague information, attendance, daily briefings, cleaning schedules, budget reports, and more.

　　Support menu planning and maintain market study records of the oulet.

　　About You:

　　The ideal candidate for this position will have the following experience and qualifications:

　　Strong communication and interpersonal skills.

　　Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.

　　Previous experience of a minimum 1 year in a similar role within a hospitality brand, including knowledge of safety measures, weather-related considerations, and overlooking various beach and poolside outlets.

　　A basic understanding of budget management, cost control measures, and revenue enhancement strategies specific to pool and beach areas.

　　About the Benefits:

　　We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.