Company Description

　　#BeLimitless 

　　We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

　　By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

　　Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

　　Job Description

　　Responsibilities:

　　Ensure correct grooming standards are followed at all times

　　Exceed guest satisfaction by knowing preferences and update profiles

　　Maintain detailed knowledge of the Fairmont Pool menu & daily specials at all times

　　To be familiar with the beverage service including glasses used and appropriates garnishes

　　Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis

　　Anticipate and service of guests' requirements at all times

　　Following up daily financial targets of area/division

　　Use opening and closing checklist to ensure smooth opening and closing of the venue

　　Ensure service stations are constantly cleared and re-stocked during service

　　Serve and clear food and beverage items in an unobtrusive and professional manner

　　Present menus in a proactive manner

　　To feel empowered and accountable within the work place

　　Keep manager on duty updated of any guest feedback so they can update the Glitch Report

　　Maintains the HACCP & FIFO standards as required by the regional governing body

　　Follow Hotel Evacuation Policy in case of an Emergency

　　Attend all necessary briefings and training sessions as instructed by the Manager

　　Handle financial procedures according to guidelines set by the finance department

　　Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs

　　Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel

　　All issues and negative guest feedbacks needs to be properly reported on glitch system

　　Follow care program at all times, and report issues through the system to maintenance

　　Qualifications

　　Profile

　　The successful candidate must be adaptable and flexible with a proven record of tact and diplomacy

　　Impeccable attention to detail

　　Excellent interpersonal and English communication skills, both written and verbal

　　Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work gracefully under pressure

　　Fluency in Arabic is an asset

　　Food and Beverage serving experience required