9062BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9062BRExternal Job Title:Principal Customer Success Manager - Costpoint (SaaS)Position Responsibilities:

　　As a Principal Customer Success Manager, your responsibilities will include management of existing Deltek Costpoint customers, with an emphasis on customer retention and team achievement. You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.

　　Other job responsibilities will include:

　　Investigate possibilities of add-on offerings and expansion of current products

　　Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle

　　Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need

　　Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives

　　Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy

　　Conduct on-going account reviews to communicate best practices

　　Utilize sales skills proficiently to optimize sales closures and minimize sales cycles

　　Provide regular reporting on account status, issues, forecasts, activity

　　Work with other departments, such as Sales, Services, Support, Business Operations, Legal, and Finance, in a professional and collaborative manner

　　Proactively monitor and report on customer usage and success to internal teams

　　Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite

　　Work Location:US East Coast, US RemoteQualifications: SKILLS / COMPETENCIES:

　　Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales

　　Strong interpersonal skills with ability to adapt to varying situations and personalities

　　Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas

　　Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing

　　Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage

　　Work within a driven and highly motivated team to provide a world-class client experience

　　Proficient in Microsoft Word, Excel, Outlook and SalesForce.com

　　Travel Requirements:10% EEO Statement:Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement:Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!