Job Summary

　　This position has a hybrid employment status. While the role will be mostly remote, there will be on-site work at the Corewell Health Place building in Grand Rapids about once a month.

　　Based upon user needs, and a sound understanding of applicable business or clinical systems and industry requirements, formulates and defines large and/or complex systems scopes and objectives. Devises or modifies procedures to solve complex problems, considering software applications, capacity, resource availability, operating time and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Participates in project leadership by documenting scope and defining implementation procedures. Provides technical project management, often leading work on new implementations and upgrades of related systems, and handling multiple projects simultaneously. Documents and drives best practices throughout the system. Staff members in this position are effective and self-sufficient in working within a diverse technology portfolio, and regularly provide guidance and training to less experienced Business Systems Analysts. In addition, Lead Business Systems Analysts are expected to take on additional formal and informal leadership assignments within their area of expertise.

　　An ideal hire must have a proven ability to:

　　Collaborate with cross-functional teams to ensure seamless integration of PMO tools into existing workflows

　　Utilize s trong analytical and problem-solving skills to drive effective decision-making within the PMO

　　Apply e xcellent communication and leadership abilities to guide and mentor team members are necessary for this position.

　　Essential Functions

　　Aware of the implications of applying new/differing technology to the current business environment, along with an understanding of relevant business or clinical systems and industry requirements, leads the use of research and analysis to define large and/or complex systems scopes and objectives for developing new, or improving existing, information systems.

　　Accountable for business analysis, working with users to define their needs, and then documenting those requirements.

　　Takes ownership of the operational support for assigned systems, including leading the creation of written support documentation and facilitating knowledge transfer between teams and individuals involved in support.

　　Manages and maintains customer relationships, and resolves their concerns. Leads and coaches others in troubleshooting issues with existing systems. Accountable for resolution of implementation and support issues, and leads collaboration with support teams to troubleshoot and resolve escalated incidents and problems, using established DS procedures for problem and situation management.

　　Leads risk assessment and root cause analysis efforts.

　　Effectively communicates to leadership the status and resolution plan for complex technology issues.

　　Remains current with business or clinical requirements and needs, based upon future industry trends and changes and understands the implications for existing technology. Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership.

　　Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence. Seen and used by your team members as a “go to” person for expertise in business systems analysis. May also be seen as an expert in the industry outside of the organization.

　　Qualifications

　　Required Bachelor's Degree or equivalent

　　Preferred Master's Degree or equivalent

　　5 years of relevant experience in the field Required

　　7 years of relevant experience including experience formulating and defining systems scopes and objectives Preferred

　　Certification(s) of relevant PMO tools Preferred

　　Experience in implementing and managing PMO tools like Plainview, Jira, Miro, and Confluence Highly Preferred

　　In-depth knowledge of PMO methodologies, with hands-on experience in both waterfall and agile approaches Highly Preferred

　　Experience in systems development lifecycle including, requirements gathering and design Preferred

　　Participant in multiple phases of an integrated system implementation Preferred

　　Background in health care, sciences or information systems Preferred

　　Physical Demands

　　Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 20 lbs

　　Waist to Waist > 5 lbs: Seldom up to 10 lbs

　　Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

　　Waist to Overhead > 5 lbs: Seldom up to 5 lbs

　　Bilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Unilateral Carry > 5 lbs: Seldom up to 5 lbs

　　Pushing Force > 5 lbs: Seldom up to 20 lbs

　　Pulling Force > 5 lbs: Seldom up to 15 lbs

　　Sitting: Frequently

　　Standing: Occasionally

　　Walking: Occasionally

　　Forward Bend - Standing: Seldom

　　Forward Bend - Sitting: Seldom

　　Trunk Rotation - Standing: Seldom

　　Trunk Rotation - Sitting: Seldom

　　Squat: Seldom

　　Supine Lying: Seldom

　　Stair Climbing: Seldom

　　Crawling / Kneeling: Seldom

　　Driving: Seldom

　　Reach - Above Shoulder: Seldom

　　Reach - at Shoulder or Below: Seldom

　　Handling: Occasionally

　　Forceful Grip > 5 lbs: Seldom

　　Forceful Pinch > 2 lbs: Seldom

　　Finger/Hand Dexterity: Frequently

　　Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

　　Primary Location

　　SITE - Corewell Health Place Building B - 648 Monroe - Grand Rapids

　　Department Name

　　PMO - Operations

　　Employment Type

　　Full time

　　Shift

　　Day (United States of America)

　　Weekly Scheduled Hours

　　40

　　Hours of Work

　　8:00 a.m to 5:00 p.m.

　　Days Worked

　　Monday to Friday

　　Weekend Frequency

　　N/A

　　CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

　　Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

　　Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

　　An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

　　You may request assistance in completing the application process by calling 616.486.7447.

　　People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.