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　　Job Description

　　About BioLife Plasma Services

　　Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

　　BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

　　This position will require 6-8 weeks of travel for training purposes. All travel expenses for training will be covered by the company and will include cost of flights, rental car, lodging, and meals. Travel home for the weekend may be permitted and can be discussed further in the interview process.

　　OBJECTIVES/PURPOSE

　　Provides receptionist support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service and performs administrative duties.

　　All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day

　　activities. Employees must also maintain complete and accurate records, in accordance with cGMP.

　　ACCOUNTABILITIES

　　Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to (60%) :

　　Verifying appointment times

　　Assisting donors with future appointments

　　Ensuring repeat donors scan in electronic system

　　Creating or pulling donor record files

　　Verifying prior donations

　　Requesting identification for new donors

　　Notifying the appropriate personnel that visitor/donor has arrived

　　Contact donors to remind them of physical appointments

　　Maintain orderly filing system, purging records as needed

　　Answers incoming phone calls in a timely manner exhibiting strong customer service skills. (20%)

　　Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills (20%)

　　DIMENSIONS AND ASPECTS

　　Technical/Functional (Line) Expertise

　　Incumbent should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers.

　　Requires excellent English language comprehension, both written and verbal

　　Ability to perform basic functions on a computer; ability to type.

　　Must be able to prioritize work and handle multiple projects simultaneously

　　Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.

　　Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.

　　Leadership

　　Integrity

　　Fairness

　　Honesty

　　Perseverance

　　Putting the patient at the center

　　Building trust with society

　　Reinforcing our reputation

　　Developing the business

　　Decision-making and Autonomy

　　Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)

　　Refers to management team for escalated donor/employee concerns (internal)

　　Interaction

　　Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)

　　Attend staff meetings and other team meetings as required.

　　Good verbal communication and customer service skills.

　　Ability to multi-task and work as a team player.

　　Innovation

　　Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

　　Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

　　Complexity

　　Production environment requiring the ability to walk and stand for the entire work shift.

　　Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift. May lift up to 5 lbs. occasionally.

　　EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

　　Essential: High School Diploma or equivalent required

　　Desired: Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Experience in a laboratory, hospital, or other regulated environment is a plus

　　ADDITIONAL INFORMATION

　　FLSA Classification (US) - Non-Exempt

　　Other duties and responsibilities as assigned.

　　EEO Statement

　　Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

　　Locations

　　USA - LA - Bossier City

　　Worker Type

　　Employee

　　Worker Sub-Type

　　Regular

　　Time Type

　　Full time