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　　Job Title

　　Planning and Operations Specialist I

　　Exemption Status

　　Exempt

　　Department

　　Quality and Health Outcomes

　　Manager Title

　　Director, Quality of Care and Accreditation

　　Direct Reports

　　n/a

　　Requisition #

　　24044

　　Pay and Benefits

　　Estimated hiring range $63,200 - $76,470 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers

　　Posting Notes

　　This role can be remote or hybrid and will support quality and regulatory bodies of work.

　　Job Summary

　　This position is responsible for facilitating and monitoring the planning and operations within the assigned business unit at an entry professional level. This includes learning and assisting with strategic deployment and operational implementation of the strategic plan, projects, and initiatives for the assigned business unit.

　　Essential Responsibilities

　　Projects and Planning

　　Monitor and learn to guide the department-wide portfolio of projects and performance dashboard with guidance from department leadership; grow skills in leading the team in identifying priorities and advancing projects and performance.

　　Assist in developing, implementing, and monitoring clinical and/or operational strategy aligned with the organization at large and each region, department, or line of business.

　　Provide input for developing and administering the team’s annual strategic plan, as well as underlying goals, projects, strategies, and metrics.

　　Participate in identifying, implementing, and facilitating a monitoring system with visibility to metrics, reporting, and progress toward goals.

　　Liaise with other departments relating to costs, planning, and/or deliverables involving moderate complexity.

　　Participate in administering projects for business unit initiatives.

　　Assist in guiding internal stakeholder engagement to move strategies forward; may include external stakeholder and partner engagement.

　　Network with multiple resources to learn and ensure standard tools and processes are developed, deployed, and improved upon to support the various project and programs.

　　Operations

　　Provide input to and administer the operational infrastructure to help ensure the business unit is operating as efficiently as possible and delivering the highest quality services to its customers.

　　Learn to assess, recommend, implement, and train on departmental process improvements for operational policies, procedures, and documentation.

　　Grow knowledge to help ensure leaders and staff understand the overall clinical and/or operational strategy and their role in supporting this work.

　　Assist team in working across departments, regions, and lines of business within a matrix structure.

　　In partnership with business unit leadership, assist with building, deploying, and leading communication systems, forums, and pathways to support working cross-departmentally with other departments.

　　Coordinate the business unit’s meeting infrastructure, including content, tracking, and reporting on deliverables; assist in staffing senior leadership meetings and huddles.

　　In partnership with department leadership, may help identify content and presentations for enterprise-wide meetings.

　　Organize and manage activities such as retreats, team development, and other forums to ensure collaboration and cohesion.

　　Grow skills in collaborating with data analyst(s) to extract and present relevant data internally and externally as needed.

　　Organizational Responsibilities

　　Perform work in alignment with the organization’s mission, vision and values.

　　Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.

　　Strive to meet annual business goals in support of the organization’s strategic goals.

　　Adhere to the organization’s policies, procedures and other relevant compliance needs.

　　Perform other duties as needed.

　　Experience and/or Education

　　Required

　　Minimum 3 years’ experience in administrative, project, program, or operational support or coordination OR

　　Minimum 1 year experience in a planning and operations specialist or project management position Preferred

　　Experience performing planning, operations, or other work within the department’s area of focus Knowledge, Skills and Abilities Required

　　Knowledge

　　Ability to learn the principles, methods, and techniques of project management

　　Familiarity with quality assessment measures

　　Basic understanding of Oregon Medicaid or Medicare in area of focus (preferred)

　　Ability to learn health plan financing, health care costs, health outcome measures, and health plan operations (preferred)

　　Skills and Abilities

　　Organizational skills; ability to apply to improve department operations and create efficiencies

　　Growing ability to synthesize information into a set of deliverables

　　Growing ability to coordinate and facilitate a strategic planning process

　　Growing ability to develop formal project/program plans and prioritize, manage, and implement tasks, activities, and processes to achieve goals within established timelines

　　Ability to create and facilitate visual displays or maps of processes, timelines, or projects

　　Effective verbal and written communication and presentation skills, including ability to articulate concepts to staff, partners, and stakeholders; ability to provide effective facilitation for groups of people and for the implementation of projects

　　Growing ability to guide peers, cross-functional partners, and cross department and network management toward goal attainment

　　Ability to develop and maintain professional working relationships with internal staff and departments and external stakeholders

　　Ability to solve problems as they arise or identify when to direct issues to appropriate department/supervisor

　　Growing ability to recommend policies, procedures, and guidelines

　　Ability to work effectively with diverse individuals and groups

　　Ability to learn, focus, understand, and evaluate information and determine appropriate actions

　　Ability to accept direction and feedback, as well as tolerate and manage stress

　　Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

　　Ability to hear and speak clearly for at least 3-6 hours/day

　　Working Conditions

　　Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

　　Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person

　　Hazards: May include, but not limited to, physical and ergonomic hazards.

　　Equipment: General office equipment.

　　Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

　　#Li-Remote

　　Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

　　Veterans are strongly encouraged to apply.

　　We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

　　Visa sponsorship is not available at this time.