Job Description:

　　Under the general supervision of the Practice Manager, performs a variety of clerical tasks related to the customer service of our patients. WellSpan Medical Group recognizes that the Physician Office Assistant is often the first and last person that our patients, families and visitors encounter when they contact or visit our offices. WellSpan Medical Group provides training to our Physician Office Assistants to instill confidence in their ability to create a welcoming environment and well-coordinated experience for everyone.

　　Duties and Responsibilities

　　Answers telephones, routes callers, takes messages and provides routine information to callers.

　　Greets and registers patients in accordance with established policies and procedures.

　　Schedules patient appointments within established parameters.

　　Performs various duties for effective check-in and check-out of patients.

　　Prepares schedules and encounter forms for daily visits.

　　Handles walk in patients in the appropriate manner.

　　Ensures that Race, Ethnicity and Language is documented as appropriate.

　　Processes patient charge and collects copays and deductibles.

　　Performs various tasks related to end of day batch control, cash drawer etc..

　　Enters and/or retrieves data from established computer files.

　　Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.

　　Processes requests for patient information according to policies and procedures, including record copy service and form tracking.

　　Researches billing questions and problems for patients with centralized billing service.

　　Types various notes, letters, memos and reports, as needed. Proofs materials for errors.

　　Complies with all HIPAA rules and regulations.

　　Processes mail including scanning and tasking if applicable.

　　Qualifications

　　Minimum Experience:

　　3 - 6 months

　　Minimum Education:

　　Post High School Vocational/Specialized Training (Professional Medical, Administrative or

　　Business School); or 12 or more months of customer service experience

　　Preferred Courses:

　　Medical terminology within 6 months of hire recommended

　　Physical Demands:

　　Mostly sedentary work

　　Occasional prolonged standing/walking

　　Lifts supplies/equipment

　　Occasional reaching, stooping, bending, kneeling, crouching

　　Skills:

　　Excellent interpersonal/communications skills; Knowledge of medical office operations to include reception, billing and insurance and general office skills; computer skills to include typing

　　Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

　　WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.