Summary

　　Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

　　Responsibilities

　　Performs direct patient care duties as assigned under the direction of licensed personnel and physician.

　　Provides direction and leadership in the clinic/front office operations by coordinating activities through excellent organizational and time management skills.

　　Assists in the development and implementation of standard operating procedures for the clinic and front office and provides training as appropriate to implement such change revision.

　　Provides for patient safety.

　　Completes assigned goals.

　　Requirements, Preferences and Experience

　　Education

　　Preferred: Associate's Degree

　　Minimum: High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

　　Experience

　　Preferred: 3 years experience in oncology or clinical office work. Knowledge of medical terminology preferred.

　　Minimum: 3 years experience in oncology or clinical office work. Knowledge of medical terminology preferred.

　　Special Skills

　　Preferred: Experience with EMR and Clinical Trial Management System

　　Minimum: Computer skills to include MS Word, Excellent organizational skills. Detail oriented.

　　About Baptist Memorial Health Care

　　At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

　　At Baptist, We Offer:

　　Competitive salaries

　　Paid vacation/time off

　　Continuing education opportunities

　　Generous retirement plan

　　Health insurance, including dental and vision

　　Sick leave

　　Service awards

　　Free parking

　　Short-term disability

　　Life insurance

　　Health care and dependent care spending accounts

　　Education assistance/continuing education

　　Employee referral program

　　Job Summary:

　　Position: 6028 - Coordinator-Customer Service

　　Facility: NEA - Windover Clinic & Urgent Care

　　Department: NE Windover Oh

　　Category: Administrative Non Clinical Support

　　Type: Non Clinical

　　Work Type: Full Time

　　Work Schedule: Days

　　Location: US:AR:Jonesboro

　　Located in the Jonesboro and Northeast Arkansas metro area REQNUMBER: 19749