The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center or as business needs dictate.

　　Under the direction of the area supervisor, perform daily activities accurately and on time.

　　Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

　　Maintains required records and documentation.

　　Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

　　Requirements

　　· Ability to provide quality, error free work in a fast-paced environment.

　　· Excellent phlebotomy skills to include pediatric and geriatric.

　　· High school diploma or equivalent.

　　· Minimum of 6 months experience.

　　· Keyboard/data entry experience a must.

　　· Candidate MUST be an experienced phlebotomist with processing experience.

　　Phlebotomy certification.

　　Medical assistant or paramedic training preferred.

　　One(+) year phlebotomy experience preferred.

　　Customer service in a retail or service environment preferred.

　　As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.