POSITION SUMMARY

Supervises the Pharmacy Technicians and controls operations of front-end pharmacy technician work for both PACE and Prolastin teams. Works with the upper leadership to develop policies, procedures and the business to manage workflow and meet contractual requirements. Oversees productivity, quality, and service metrics and leads process improvement initiatives within the department. Oversees hiring, onboarding, training, coaching, developing and evaluating their staff.

ESSENTIAL FUNCTIONS

Supervises the team of the pharmacy technicians. Evaluates technician performance, provides feedback, and oversees resolution of employee relations issues.

Oversees hiring and training of new hires.

Develops and tracks compliance to quality, productivity, and service standards.

Works with upper leadership to develop strategic business work plan goals. Tracks and periodically reports progress to the upper leadership team.

Collaborates with other internal departments to ensure consistent workflow.

Collaborates with Resource Management Group (RMG) for staffing and budgeting purposes.

Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with upper leadership to analyze operations and overall efficiencies of the pharmacy technician teams.

Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.

Represent pharmacy operations in cross-functional meetings and projects.

Special projects as assigned.

QUALIFICATIONS

High School Diploma or GED required.

Valid Pharmacy Technician license/certification/registration as required by state laws.

Certified Pharmacy Technician is peferred.

6 months or more of management experience, preferred.

PC knowledge including Microsoft applications Excel.

Strong knowledge of current pharmacy regulations.

Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members with the patience to explain details and processes repeatedly.

Excellent oral and written communication skills.

Ability to adapt in a dynamic work environment, make independent decisions.

Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

Willingness to work a flexible schedule for peak times.

Why join us?

Health coverage effective day 1 (including medical, dental, vision)

Holiday, PTO and OT pay

401K with company match

Tuition reimbursement

Fun, friendly and unique culture – bring your whole self to work every day!

Growth and advancement potential

Work Schedule: Typically Monday through Friday 8 am -5pm CST

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.