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　　Consider the possibilities of joining a Great Place to Work!

　　The Pet Services Associate is part of a team promoting healing experiences for our grieving Pet families. The Associate will work closely with other team members, departments, and clients to ensure procedures, policies, ongoing office support and exemplary customer satisfaction are achieved. This position requires a hardworking and energetic individual that is passionate for pets.

　　JOB RESPONSIBILITIES

　　Assists families with choosing services for the pet’s aftercare, including urn selection, personalized merchandise and keepsake items

　　Fills out paperwork with client selections and inputs in computer system

　　Receives and makes calls on a multi-line phone system

　　Communicates with clients and veterinary clinics

　　Calculates and processes payments

　　Files records

　　Drives to local veterinary clinics as needed;1-3 times per week

　　Picks up deceased pets from clinics and occasionally at client residences

　　Delivers cremated remains to local veterinary clinics and funeral chapels

　　Creates keepsake items such as ink and clay prints

　　Cremates pets of various sizes 2-3 days per week

　　Performs weekly maintenance of cremation retort machines

　　Actively participates in cross training of other roles in the department including courier and crematory operator

　　This is not intended to be an all-inclusive list of the essential functions or duties related to this job

　　MINIMUM Requirements

　　Education

　　High school diploma or equivalentCertification/License

　　Valid state driver’s license in good standing with auto insuranceExperience

　　Two (2) years of customer service experience

　　One (1) year merchandising experience

　　One (1) year with death care industry preferred

　　One (1) year working in a veterinarian clinic/office preferred

　　Knowledge, Skills and Abilities

　　Ability to handle unforeseen challenges while being creative, empathetic, accommodating and calm in a death care environment

　　Possesses a high degree of honesty, integrity, and reliability

　　Ability to communicate in an organized and thorough manner

　　Ability to maintain a favorable and upbeat disposition for grieving families and contribute towards team morale

　　Proficient in Microsoft Office preferred

　　Ability to travel locally as needed

　　Ability to lift up to 50 pounds without assistance, and up to 200 pounds with assistance

　　Ability to work in extreme temperature variances

　　Comfortable handling deceased pets in various conditions

　　Work CONDITIONS

　　Work Environment

　　Work indoors and occasional outdoors during all seasons and weather conditions

　　Local and/or multiple location traveling required

　　Comply with Field dress code policy

　　Work Postures

　　Frequent, continuous periods of time standing, up 6 hours per day

　　Sitting continuously for many hours per day, up to 6 hours per day

　　Climbing stairs to access buildings frequently

　　Physical Demands

　　Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

　　Lifting up to 50 pounds without assistance; up to 200 pounds with assistance

　　Work Hours

　　Working beyond “standard” hours as the need arises

　　Travel locally up to 50%

　　Postal Code: 43215

　　Category (Portal Searching): Operations

　　Job Location: US-OH - Columbus

　　Job Profile ID: F00369

　　Time Type: Part time

　　Location Name: Schoedinger Personal Care Center