Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　Patient Experience Consultant

　　St. Peter's Health Partners, Albany, NY

　　FT Days - 8hr/shifts

　　Position Highlights:

　　Recognized leader: Magnet Hospital in the Capital Region

　　Quality of Life: Career opportunities and quality of life converge

　　Advancement: Strong orientation program, generous tuition allowance and career development

　　Position Summary :

　　This is a dynamic and challenging position, which crosses all St. Peter's Health Partners (SPHP service lines) and exposes the individual to all levels of the organization! As the Performance Excellence Consultant, you will utilize performance improvement tools, including Lean Thinking, to work with teams on process improvement projects. Position may require daily travel between SPHP sites. Following training and shadowing, it is the expectation that this individual work extremely independently, supporting project teams and deadlines, with minimal managerial oversight.

　　Position roles include:

　　Facilitator : Ability to facilitate and lead complex projects (i.e. kaizen events / process mapping efforts) with multiple departments and reach high agreement on difficult issues. Comfort level with ability to manage tense situations is required.

　　Coach : Coaching individuals and clinical and administrative teams on A3 projects; motivating teams to be excited to problem solve daily.

　　Educator : Understanding and passion for performance improvement methodologies and tools. Ability to teach the tools to all levels of the organization, in classroom style or one-on-one situations.

　　Project Manager : Extremely organized, detail and deadline oriented, supporting the follow-through on projects and juggling multiple projects at once.

　　What you will need:

　　Excellent communication skills and public speaking required; high energy

　　Professional demeanor at all times

　　Bachelor's degree required (BSN or Engineering preferred)

　　Experience with data analysis, change management, leading teams and performance improvement tools required (Lean, Six Sigma, Plan-Do-Check-Act, etc.)

　　Healthcare experience preferred

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran