Be unstoppable with us!

　　T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

　　Job Overview

　　Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, proactive account management, customer education and relationship led sales. Their focus is to holistically support the authorized users within a dedicated base of customers to foster strong customer relationships built on trust, grow their business base and revenue, and reduce churn. Dedicated Experts have demonstrated a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward -build customer relationships, foster loyalty, and growth focused. These experts are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

　　Job Responsibilities:

　　Displays true ownership of their accounts and thoroughly resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns. Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions. Provides proactive and reactive support through inbound and outbound contact with a "Know Me, Know My Business" customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile. Customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed. Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements. Education:

　　High School Diploma/GED (Required) Work Experience:

　　1+ Years sales in a commissioned or quota driven environment - Business sales and inside sales experience is a plus. (Preferred) Less than 2 years Wireless/Telecommunications industry experience is a plus (Preferred) Knowledge, Skills and Abilities:

　　Windows Proficient using a computer, Windows, Outlook (Required) Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines (Required) Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills (Required) SalesForce.com Experience using a CRM such as a Salesforce (Preferred) Product Knowledge TFB product portfolio knowledge (Required) Cold Calling Skilled in outbound calling (Required) Licenses and Certifications:

　　* At least 18 years of age

　　* Legally authorized to work in the United States

　　Travel:

　　Travel Required (Yes/No):No

　　DOT Regulated:

　　DOT Regulated Position (Yes/No):No

　　Safety Sensitive Position (Yes/No):No

　　Never stop growing!

　　T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

　　If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!

　　T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

　　Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

　　EOE Statement

　　We Take Equal Opportunity Seriously - By Choice

　　T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.