Sales Support AssociateSpokane WA Millwork - 19307 E CATALDO AVE (99016), 19307 E CATALDO AVE, Green Acres, Washington, United States of America * Spokane, WA, USAReq #28907Thursday, September 21, 2023Position Summary:Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.What You'll Do:Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.Relays customer concerns to others on the sales team and assists in investigating the issue.Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.Minimum Requirements:High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred.In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year.Full-Time Team Members are eligible for company benefits, including * Three Medical plan options * Dental & Vision * Critical Care * Accident & Hospital insurance* Flexible Spending Accounts for Health & Dependent Care * Health Savings Account * 401(k) with company match * Vacation & Sick Time * Paid company holidays* Company Paid Life & AD&D * Supplemental Life * Short & Long Term Disability * Bereavement * Paid Parental Leave * Team Member Assistance ProgramAll benefits are subject to change pursuant to state and federal guidelines.Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmEEO THE LAW - English/SpanishEEO IS THE LAW - SUPPLEMENT - English/SpanishPay Transparency Provision - English/SpanishOther detailsJob FamilySLSMKTPay TypeHourlyMin Hiring Rate$21.00Max Hiring Rate$25.00Spokane WA Millwork - 19307 E CATALDO AVE (99016), 19307 E CATALDO AVE, Green Acres, Washington, United States of AmericaSpokane, WA, USAShare this job:"Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: AD