City

　　Laughlin

　　State

　　NV

　　Shift

　　Graveyard

　　Type of Shift

　　Full Time

　　Department

　　Reservations & Central Communications

　　PBX Operator Edgewater (Laughlin, NV)

　　Description:

　　Summary:

　　Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for Golden Entertainment-owned properties in the Laughlin, NV.

　　Essential Functions and Responsibilities:

　　Perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice

　　Answer all calls for the Edgewater and Colorado Belle

　　Answer all incoming calls quickly, courteously and efficiently. Direct calls to the proper extensions/rooms

　　Operate hotel computer system to access information for guests and administration

　　Contact hotel administrative team members via beeper system or cellular phone, as needed

　　Page guests and/or patrons of the hotel for phone calls and other messages

　　Call or radio engineering department for service calls and fill out work orders

　　Restrict and un-restrict guest’s phone lines

　　Process various reports and complete daily check lists

　　Execute emergency procedures of the hotel, when necessary

　　Assist in keeping the PBX department neat and all equipment in working order

　　Update management of any problems, suggestions, or questions regarding department operations

　　Refer guests to available hotels in the area when the hotel is sold out

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

　　Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　Previous experience with guest service, multi-line phone system and room reservations systems is preferred

　　Excellent listening and interpersonal skills

　　Ability to maintain confidentiality of sensitive information

　　Ability to perform basic math

　　Type 35 wpm preferred

　　General computer skills using Microsoft Office; Word, Excel and Outlook

　　Knowledge of reservation procedures, LMS, SDD, Intellidesk and Delphi Systems preferred

　　At least 18 years of age

　　High school diploma or equivalent preferred

　　Ability to effectively communicate in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　NonePhysical Requirements

　　Occasionally push/pull up to 15 lbs.

　　Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels

　　Occasionally squat, kneel, and communicate via radio

　　Frequently bend, reach, twist, sit, and stand, and use of phone

　　Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

　　Work Environment Potential Conditions

　　IndoorDisclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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