Canteen

　　Pay: $22.00-$24.00

　　Growth. Opportunity. Excellence.

　　Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

　　Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

　　Come grow with us. We are Canteen.

　　Job Summary

　　Summary: Working as a Payroll Specialist II, you will support payroll applications by answering incoming calls and emails, providing customer service, and identifying process inefficiencies.

　　Essential Duties and Responsibilities:

　　Answers incoming calls according to established procedures and performance standards.

　　Creates work orders and captures structured data for each issue.

　　Understands questions/issues presented and suggests resolutions to issues.

　　Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.

　　Provides support for all payroll applications and make recommendations for future improvements/enhancements.

　　Processes and responds to emails according to service level agreements.

　　Processes off-cycle checks according to service level agreements.

　　Completes necessary corrections listed on internal data audits.

　　Provides customer service leadership on projects involving multiple teams within the department.

　　Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.

　　Performs other duties as assigned.

　　Qualifications:

　　Bilingual in English/Spanish preferred.

　　Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.

　　Previous experience working with clients in a fast paced, complex, deadline oriented service environment.

　　Payroll processing knowledge and SAP experience preferred.

　　Strong attention to details

　　Problem-solving abilities.

　　Time management expertise and organization skills

　　Computer literacy, Microsoft Office

　　Verbal and written communication

　　Strong research and analysis skills.

　　Apply to Canteen today!

　　Canteen is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Applications are accepted on an ongoing basis.

　　Canteen maintains a drug-free workplace.

　　Associates a Canteen are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1271334

　　Canteen

　　Jacinda Moore