Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Payment Relations Director

　　Fiserv is a leading Fintech company dedicated to providing innovative payment solutions and financial services. With a commitment to excellence and a focus on driving payments, we are seeking an accomplished professional to join our team as the Director of Card Scheme Compliance.

　　The Director of Card Scheme Compliance will play a crucial role in ensuring the organization's adherence to card scheme regulations, standards, and compliance requirements. This position requires a seasoned professional with expertise in driving compliance initiatives, managing fraud awareness, and serving as a liaison between the company, card schemes, and merchant communities in the UK and Europe.

　　Responsibilities:

　　Card Scheme and Payments Industry Liaison:

　　Drive all Card Scheme compliance initiatives, fraud awareness programs, and mandated requirements to merchant communities within the UK and Europe.

　　Act as a key point of contact and liaison between the company, card schemes, and the broader Payments Industry.

　　Subject Matter Expertise:

　　Serve as a subject matter expert on all Card Scheme Rules and Regulations, conducting financial impact assessments, and addressing areas such as merchant awareness, education, and Point of Sale impacts.

　　Stay updated on industry developments and communicate the implications of regulatory changes to internal stakeholders.

　　Escalation Resolution:

　　Facilitate the resolution of escalations, disputes, and general business management issues related to Card Scheme Compliance with Card Scheme Account leads.

　　Collaborate with internal teams to address challenges and ensure timely resolution.

　　New Product Monitoring:

　　Monitor new products to ensure that Card Scheme risks are effectively identified and mitigated.

　　Work closely with product development teams to integrate compliance measures into new offerings.

　　Representation in Meetings and Calls:

　　Serve as the Fiserv representative in all Card Scheme Compliance and Payments Industry-related meetings and stakeholder calls.

　　Provide insights, updates, and recommendations based on industry knowledge and compliance expertise.

　　Chargeback Monitoring and Data Quality:

　　Oversee chargeback monitoring, ensuring data quality and business risk monitoring.

　　Submit appeals through card scheme reporting tools when necessary, ensuring comprehensive documentation and analysis.

　　Card Scheme Variance Requests:

　　Manage card scheme variance requests, maintaining an up-to-date variance database.

　　Engage with card schemes for variance renewal, overseeing and managing billing costs.

　　Manage internal stakeholder expectations regarding variance requests.

　　Third-Party Registrations and Oversight:

　　Monitor and oversee third-party registrations with card schemes, including ISOs (Independent Sales Organizations) and PFACs (Payment Facilitator Acquirer Compliances).

　　Mandatory Reporting:

　　Support the mandatory reporting of all Card Scheme Acquiring statistics on an ad-hoc, monthly, and quarterly basis.

　　Ensure accurate and timely submission of required reports to card schemes.

　　Attributes:

　　Excellent communication and negotiation skills.

　　Proven ability to manage escalations, resolve disputes, and collaborate with cross-functional teams.

　　Detail-oriented with a focus on data quality and risk mitigation.

　　Agile and comfortable in a fast paced, dynamic environment

　　Independent - Self-starter mentality

　　Experience:

　　Extensive experience in card scheme compliance within the payments industry.

　　Strong understanding of Card Scheme Rules and Regulations.

　　Familiarity with card scheme reporting tools and processes.

　　Experience in the creation, implementation and enforcement of Internal Policies and controls

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.