Description

　　The Patient Support Representative provides administrative assistance to the team and patients of the Family Health Center clinic in Santa Monica. You will facilitate the communication between physicians and patients, and provide follow-up through telephone and EPIC/Care Connect. Responsibilities include, but are not limited to:

　　Check-in patients upon arrival

　　Process co-payments

　　Respond or route inbox messages to clinic providers

　　Assist in the coordination of referrals and authorizations

　　Call patients to schedule appointments

　　Obtain and verify insurance information

　　Provide clerical assistance

　　Act as a liaison between the Call Center and patient to ensure patient needs are met

　　Pay Range: $28.23-40.44 HourlyQualifications

　　Required:

　　Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

　　Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

　　Ability to creatively integrate competing demands into a productive working environment.

　　Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

　　Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

　　Preferred:

　　Knowledge of specific specialty practice and workflows.

　　Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.

　　Knowledge of hospital computer systems, and personal computer systems and the various software products to perform administrative work.

　　Familiarity and knowledge of authorization process & managed care programs.

　　UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.