Patient Services Intermediate / Referral Coordinator

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　　How to Apply

　　A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

　　Summary

　　To obtain referrals, authorizations, pre-certifications and benefit level verification from third parties for Michigan Medicine Radiology services. Facilitate communications between referring physicians, external health care providers and patients seeking access to UMHS Radiology services.

　　Mission Statement

　　Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

　　Why Join Michigan Medicine?

　　Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

　　What Benefits can you Look Forward to?

　　Excellent medical, dental and vision coverage effective on your very first day

　　2:1 Match on retirement savings

　　Responsibilities*

　　Characteristic Duties and Responsibilities

　　Obtain, process, and track insurance referrals and authorizations for outpatient procedures rendered in the Department of Radiology.

　　Provide information, service, and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals.

　　Utilize superior telephone techniques, customer service etiquette, and customer recovery skills to meet the individual needs of UMHS customers.

　　Maintain security of all databases and confidential personnel and patient information.

　　Manage daily work queues and MiChart schedules to identify daily services that need approval.

　　Responsible for maintaining a large scope of knowledge regarding insurance plans and requirements in an ever-changing environment.

　　Ability to be successful prioritizing workload in a high-volume area.

　　Ability to respond to patient and customer's questions comprehensively and in a timely manner.

　　Serve as a resource for staff and physicians and act as a liaison between the physicians, collection specialists, and patients in the referral process. This includes field and respond to patient inquiries regarding their authorization and/or referral.

　　Required Qualifications*

　　High School diploma or equivalent.

　　3 years of experience in customer service setting.

　　Follow Radiology Gold Standard Customer Service guidelines consistently.

　　Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

　　Ability to work independently in an ever-changing and potentially stressful environment.

　　Demonstrate dependability, initiative and ability to accept direction.

　　Ability to spell correctly and use proper grammar.

　　Strong oral and written communication skills.

　　Strong organizational and time management skills.

　　Ability to prioritize workload.

　　Demonstrate ability to complete multiple tasks independently.

　　Ability to manage stress effectively.

　　Attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy setting.

　　Reasonable experience in a hospital business office, private practice, insurance office or related setting is necessary.

　　Ability to maintain confidentiality and HIPAA compliance.

　　Proven experience multitasking.

　　Excellent attendance record.

　　Basic computer literacy with typing accuracy and speed.

　　Desired Qualifications*

　　Working knowledge of MiChart.

　　Understanding of medical terminology.

　　Current knowledge of third party payer rules and authorization process.

　　Associate degree or equivalent work experience.

　　Work Schedule

　　Monday-Friday 8:30am-5:30pm

　　Work Locations

　　North Campus Administrative Complex (NCAC)

　　2901 Hubbard Road, Room 2713

　　Ann Arbor, Michigan 48109-2435

　　Option to work 100% remote after training.

　　Background Screening

　　Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

　　Application Deadline

　　Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

　　U-M EEO/AA Statement

　　The University of Michigan is an equal opportunity/affirmative action employer.

　　Job Detail

　　Job Opening ID

　　244198

　　Working Title

　　Patient Services Intermediate / Referral Coordinator

　　Job Title

　　Patient Services Intermediate

　　Work Location

　　Michigan Medicine - Ann Arbor

　　Ann Arbor, MI

　　Full/Part Time

　　Full-Time

　　Regular/Temporary

　　Regular

　　FLSA Status

　　Nonexempt

　　Organizational Group

　　Um Hospital

　　Department

　　MM Radiology Admin

　　Posting Begin/End Date

　　1/18/2024 - 2/01/2024

　　Career Interest

　　Healthcare Admin & Support

　　Radiology

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