Patient Services Intermediate

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　　How to Apply

　　A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

　　Summary

　　To provide support and coordination of divisional patient care services across multiple Radiology division.

　　Mission Statement

　　Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

　　Why Join Michigan Medicine?

　　Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

　　What Benefits can you Look Forward to?

　　Excellent medical, dental and vision coverage effective on your very first day

　　2:1 Match on retirement savings

　　Responsibilities*

　　Train into 7 different modalities covering staff scheduling gaps as needed.

　　Dynamic schedule working mostly days, sometimes requiring evening shift and potentially weekend coverage.

　　Receive and assist patients, visitors, and staff.

　　Schedule patient appointments with patients and/or referring clinic.

　　Coordination of some faculty schedules.

　　Work directly with physicians to coordinate scheduling procedures and diagnostic exams

　　Monitor waiting area activity and assure a clean, organized, and safe environment.

　　Promote personal comfort and convenience of patients and families by routinely checking their needs.

　　Provide information regarding hospitals and community services as needed.

　　Obtain proper insurance information and documentation to insure correct charges. Process and compile patient paperwork for exams and clinical staff.

　　Answer incoming phone calls relative to procedures and diagnostic imaging.

　　Coordinate with other department schedulers to optimize use of service block time at OR rooms and/or diagnostic imaging resources

　　Manage various work queues.

　　Maintain responsibility and general oversight of Michart scheduling grids across multiple locations.

　　Accurately record any phone messages and assure they are forwarded appropriately.

　　Call patients to remind them of upcoming appointments.

　　Utilize paging system to contact appropriate staff as required.

　　Prepare patient itinerary and all other appropriate correspondence.

　　Demonstrate ability to complete multiple tasks independently.

　　Identify and track reoccurring operational problems and participate in resolution.

　　Required to have knowledge and adhere to University and Departmental policies and procedures.

　　Required Qualifications*

　　Ability to follow Radiology Gold Standard Customer Service guidelines consistently

　　Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others

　　Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills

　　Demonstrate initiative, ability to prioritize, and ability to accept direction

　　Ability to utilize proper grammar

　　Excellent attendance record

　　High School diploma or equivalent

　　3-4 years experience in customer service setting

　　Knowledge of basic medical terminology.

　　Exceptional interpersonal skills and ability to work well within a team setting.

　　Communicates effectively.

　　Demonstrates active listening, written, verbal and information technology skills.

　　Desired Qualifications*

　　Prior experience performing complex scheduling.

　　Familiarity with obtaining medical records or professional medical billing.

　　Financial counseling experience for healthcare patients.

　　Working knowledge of MiChart (Cadence, EpicCare, and Radiant)

　　Experience in a health care environment.

　　Work Schedule

　　Mostly days, some evenings and some weekends periodically. Majority of the time Mon-Fri days. Occasionally covering evenings and/or weekends as needed.

　　Work Locations

　　Building/rm # Float, no set work location

　　48109-5030

　　Background Screening

　　Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

　　Application Deadline

　　Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

　　U-M EEO/AA Statement

　　The University of Michigan is an equal opportunity/affirmative action employer.

　　Job Detail

　　Job Opening ID

　　243586

　　Working Title

　　Patient Services Intermediate

　　Job Title

　　Patient Services Intermediate

　　Work Location

　　Michigan Medicine - Ann Arbor

　　Ann Arbor, MI

　　Full/Part Time

　　Full-Time

　　Regular/Temporary

　　Regular

　　FLSA Status

　　Nonexempt

　　Organizational Group

　　Um Hospital

　　Department

　　MM Radiology UH

　　Posting Begin/End Date

　　2/26/2024 - 3/11/2024

　　Career Interest

　　Healthcare Admin & Support

　　Patient Care Services

　　Radiology

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