Job Description Summary:

　　Job Description:

　　The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

　　ROLE AND RESPONSIBILITIES

　　Patient experience:

　　Provide exceptional customer service to all patients, visitors and callers

　　Oversee the safe, efficient, and comfortable atmosphere of the reception area

　　Greet patients and other visitors to the agency and assist them as appropriate

　　Review schedules daily to ensure accuracy and fill appointment opportunities

　　Schedule and reschedule appointments in accordance with CHC scheduling guidelines

　　Collect, verify, update and document patient demographics, insurance information and forms

　　Reconcile patient visits daily

　　Insurance:

　　Verify active insurance coverage and status and update information as necessary

　　Collect patient payments, balances and copays

　　Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date

　　Complete end of day reporting and ensure records balance

　　Phones:

　　Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines

　　Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

　　HIPAA:

　　Consistently ensure and maintain patient confidentialityOther:

　　Escalate concerns to site leads/Operations Manager and offer suggestions for improvement

　　Support manager in monitoring inventory of supplies for the office

　　Meet and exceed assigned individual and departmental goals

　　Other duties and projects as assigned

　　QUALIFICATIONS

　　Associates degree, medical office or medical assistant degree required

　　Exceptional customer service skills

　　Excellent Verbal and written communication skills

　　Proven ability to multi task

　　Problem Solving and critical thinking skills

　　Excellent organizational skills

　　Healthcare experience in Medical, Dental, or Behavioral Health preferred

　　Experience with Microsoft Power Point, Excel, Word, preferred

　　Bilingual skills, Spanish speaking, required

　　PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

　　Hours will vary; our schedules range Monday-Friday from 7am-8pm and Saturdays

　　Minimal physical effort. Must be able to operate computer and telephone continuously

　　Regular regional travel as necessary

　　Organization Information:

　　The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

　　Location:

　　Day Street Community Health Center

　　City:

　　Norwalk

　　State:

　　Connecticut

　　Time Type:

　　Full time

　　MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.