Description:

　　• Responsibilities - Candidates will be on the phones 100% of the day, fielding anywhere from 250-500 calls from patients needing to schedule, reschedule, or cancel appointments. Providers will call in occasionally with referrals, but that’s only occasionally. THIS IS A TRUE CALL CENTER ENVIRONMENT: 7 employees in a single room, working from cubicles, receiving 300-500 calls per day plus referrals, and generally on the phone at all times.

　　• Performance Measurements (How will the consultant’s performance be measured?):

　　o Efficiency in handling call volume and scheduling patients

　　o Patient and Provider reviews/feedback

　　• Qualifications (What specific experience, years’ experience, skills, software proficiencies are you seeking in candidates? What would best case scenario vs second-best look like in candidates?):

　　o 2 years’ experience as a PSA or Medical Secretary required

　　o Previous EPIC experience preferred, but not required

　　o Strong communication, customer service, and organization required

　　Diversity, Equity & Inclusion

　　At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

　　Hiring diverse talent

　　Maintaining an inclusive environment through persistent self-reflection

　　Building a culture of care, engagement, and recognition with clear outcomes

　　Ensuring growth opportunities for our people

　　Actalent is an equal opportunity employer.

　　About Actalent

　　Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.