Patient Services Assistant

　　Hartford, CT, USA Req #1372

　　Wednesday, January 24, 2024

　　Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

　　POSITION SUMMARY

　　The Patient Service Assistant (PSA) performs functions related to supporting patients/clients with insurance related inquires, sliding fee scale applications, and payment collections. A PSA will work closely with the Health Centers to address outstanding balances, insurance ineligibility, and provider credentialing error at the front desk. PSAs will be cross trained to assist with coverage at the front desk where they will be trained to check-in patients/clients, schedule appointments, manage incoming calls, and backfill appointments as needed.

　　Hourly Rate: $19.33 an hour

　　EDUCATION AND EXPERIENCE/QUALIFICATIONS

　　High School diploma plus 2 years of progressively responsible related experience or an Associate’s Degree plus 1 years of progressively responsible related experience is required. Experience in a health care setting including face to face interaction with clients/patients is preferred. A valid driver’s license and access to timely and reliable transportation are required.

　　Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners is preferable.

　　LOCATION

　　Hartford, CT

　　SCHEDULE

　　Full time- 9am-5pm Monday- Friday

　　EMPLOYEE BENEFITS

　　Wheeler Clinic offers access to a comprehensive array of benefits, including:

　　For Good Health

　　Anthem Medical, Prescription, Dental and Vision insurance

　　Health Savings Account (HSA), with company contribution

　　Wellness Programs

　　Free annual flu shots

　　For a Secure Future

　　Company paid Life and AD&D insurance

　　For Retirement

　　403(b) Plan, with clinic contributions for eligible employees

　　For Career Advancement

　　Education Reimbursement Program

　　Training and development opportunities

　　For Work Life Balance

　　Generous paid time off, including vacation, sick and personal leave

　　-15 vacation days -8 sick days -9 company paid holidays -2 personal days -2 floating holidaysEmployee Assistance Program (EAP)- Free and confidential counseling

　　Employee discounts on cell phone services

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Provide administrative support to the health centers Support Services department.

　　Works independently, but closely with the Support Services Supervisor/Manager and Senior Director of Health Center Operations to address outstanding self-pay balances.

　　Assist patients/clients with outstanding balances by overseeing sliding fee scale applications, payment plans, prompt pay discounts and ensuring all sliding fee scales applications are accurate and up to date.

　　Verify each patient’s/client’s insurance coverage via Phreesia eligibility swipes and/or verification calls to the insurance company.

　　Audit new patient charts. Reviewing for completion and accuracy for all insurance, demographic, required forms, and UDS fields.

　　Identify potential billing issues and act to resolve problems quickly and collaboratively with the Billing Department.

　　Processes, and sorts incoming faxes and mail.

　　Produces and delivers timely, accurate and professional documents as needed to patients/clients, collateral contacts, and primary care physicians.

　　Maintains all error and Q&A reports up to date.

　　Maintains all scanning/indexing up to date.

　　Pursues and utilizes available insurance trainings and staff development opportunities to develop job related skills, and enhance knowledge and growth within the agency.

　　Maintains competencies to meet expectations in all position-specific key performance indicators.

　　Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

　　Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Other details

　　Job Function 8810

　　Pay Type Hourly

　　Hiring Rate $19.33

　　Required Education High School

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　　Hartford, CT, USA