This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/6306654

　　As a Patient Services Assistant you will be responsible for a variety ofadministrative support functions and provides an exceptional customerservice experience in patient care areas in order to promote anorganized, efficient delivery of care and service to patients, familymembers, visitors, and staff

　　You\'ll facilitate communication between members of the care deliveryteams, act as a liaison with internal and external contacts, and ensuresappropriate communication tools are updated and provided to the patient

　　This is a 32 HOUR DAY SHIFT from 6:00a to 2:30pm

　　This will include weekends and holidays on a rotating basis

　　Performs receptionist/clerical duties to welcome visitors and patients

　　Participates in the resolution of customer issues and concerns, assistsin managing patient belongings, supports family and visitors in thewaiting room and collects necessary data and follows through theappropriate person for problem resolution

　　Supports overall operating efficiency and effective flow ofcommunication and information throughout the department

　　Maintains a current and appropriate awareness of patient admissions anddischarges to support a smooth transition

　　Performs complete environmental checks through the day, provides roomorientation, removes clutter, ensures equipment and supplies arestocked, clean, and ready for use

　　Reports and tracks all equipment, reports repairs, and ensuresreplacement equipment is available

　　Tracks and trends issues and reports areas of concern

　　Ensures an appropriate inventory of patient education materials are onhand

　　Follows up on patient and family inquiries regarding scheduled tests,discharge, following up with the appropriate discipline/department toobtain updates

　　Partners with appropriate caregiver/department and communicates withpatient as appropriate