Description:

　　Do you love helping your community? Do you love talking on the phone? Then come join our Clinic Patient Access Center for one of the fastest growing Contact Centers in the country. This Clinic Patient Access Center is your new home for a fun, excitement, and rewarding work.

　　Fast paced Contact Center environment, responsible for scheduling patient appointments and taking patient messages for Clinics. Delivering excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages, or general questions.

　　Minimum Required Qualifications

　　Education: High School Diploma or Equivalent

　　Experience: Telephone Customer Service experience, or Face-to-Face Customer Service experience, or Previous Healthcare experience.

　　Other Skills and Knowledge: Data Entry, ability to multi-task, ability to take direction, professional, courteous, and compassionate attitude, type 60 wpm.

　　What Makes You a Good Match?

　　Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

　　THIS IS NOT AN IMMEDIATE WORK FROM HOME POSITION: Opportunity to earn Work From Home following the completion of the on-site training (3-4 months) + in-office experience and once quality goals are met.

　　GOALS: Schedule Adherence: 90%, Schedule Conformance: 98%, Average Wrap: 30 seconds or less, Call Quality Evaluations: 90%, Scheduling Errors Review, Completing Patient Access Onboarding Training/Close Training Gaps, Attendance.

　　Additional Skills and Qualifications:

　　At least 1 year of customer service experience - call center role preferred

　　Experience in a role where a computer was used on a daily basis - in absence of this experience candidates need to complete a typing test with at least 40 WPM and send over the results.

　　Healthcare Industry Experience - Highly Preferred

　　High School Diploma or Equivalent - Required

　　Pay: $16.00-$18/hr based on healthcare experience, candidates will need at least 5+ years for $17/hr and 10+ for $18/hr.

　　Schedule: The hours are M-F 7:00 AM – 7:00 PM and Saturday 8:00 AM – 12:00 PM for this role. Are you available to be scheduled for work Monday – Friday 7:00 AM – 7:00 PM? Are you open to working Saturdays if needed? Candidates will work an 8 hour shift but need to be flexible between the hours of 7am-7pm.

　　Start Date:

　　February 12, 2024

　　February 19, 2024

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.