Patient Scheduler- Carle Methodist Hospital

　　Department: Central Scheduling - CMH

　　Entity: Peoria Service Area

　　Job Category:

　　Employment Type: Full - Time

　　Job ID: 39610

　　Experience Required: 1 - 3 Years

　　Education Required: Not Indicated

　　Shift: Day

　　Location: Peoria, IL

　　Usual Schedule: M-F, 10:30a-7:00p

　　On Call Requirements: No

　　Work Location: Methodist Medical Center

　　Weekend Requirements: None

　　Holiday Requirements: None

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　　Position Summary:

　　The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.

　　Qualifications:

　　ADDITIONAL REQUIREMENTS

　　Use of usual and customary equipment used to perform essential functions of the position.

　　Work may occasionally require travel to other Carle Health Peoria region facilities/hospitals.

　　Required to drive your own vehicle for business purposes.

　　SKILLS AND KNOWLEDGE Required English Skills Basic reading skills Basic writing skills Basic oral skills Communication Skills Ability to respond appropriately to customer/co-workerInteraction with a wide variety of peopleMaintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful, demeanor. Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications.

　　Essential Functions:

　　Provides Quality Outpatient Scheduling Responds promptly to scheduling request Obtains complete scheduling information in an accurate, efficient and professional manner Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems Compiles all information requested Presents a customer driven approach Completes timely, accurate recording and reporting of information Identifies potential problems and alerts appropriate resource Initiates appropriate action to ensure needs are met Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner Consistently answers the phone in 1 ring

　　Efficient Work Techniques and Telephone Etiquette Consistently determines proper scheduling requirements and/or limitations according to requested procedure Schedules patients accurately in a timely and polite manner to ensure customer satisfaction Maintains patient flow and utilization of the ancillary testing areas Demonstrates the ability to decide which schedules patients should require priority verification for medical compliance Exhibits a high level of proficiency in the use of the computerized scheduling system Processes faxes when not scheduling patients in a timely manner

　　Information Handling and Job Knowledge Demonstrates the ability to assess the amount of time required in each test and allow enough time between tests Demonstrates the ability to put patients and/or physician offices in contact with our financial counselor, pre-certification or pre-registration departments when needed Understands the financial impact in scheduling patients with a financial risk for high dollar procedures Exhibits the ability to relay information regarding our financial policies and medical compliance to physicians as well as other interested parties Effectively handles the customer's request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard Keeps abreast of new policies and procedures

　　Customer Interaction and Relationship Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributedUtilizes effective decision making, communications and interpersonal relations to ensure a positive image of the Medical Center and to ensure customer satisfaction Demonstrates the ability to work with various physician offices as well as other customer in scheduling procedures Completes job assignments in a timely manner within shift to decrease waiting times Ensures willingness to assist peers in assignment completion

　　We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

　　Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.