Description

　　McFarland Clinic is currently accepting application for Patient Relations Specialist for its Ames location. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients.

　　Responsible for receiving, managing and helping to resolve patient care concerns in accordance with McFarland Clinic’s Core Values and Promise. Serve as a liaison between patients, families, outside entities, and McFarland Clinic providers. Reports trends and issues to the Patient Relations/Risk Management team. Supports Patient Relations/Risk Management with clinic wide education related to risk management priorities.

　　Receives and responds to care related concerns from patients and families.

　　Works with the Patient Relations/Risk Management team and medical leadership for care concern resolution.

　　Reviews and identifies areas of risk through organizational reporting and patient satisfaction surveys.

　　Reviews data related to clinical concerns and patient experience to help identify trends for risk mitigation.

　　Supports internal investigations and reviews with the Patient Relations/Risk Management team as needed.

　　Meets with patients/families in person as needed to support the patient experience.

　　Reviews and updates Risk Management related policies and procedures.

　　Assists in the development and implementation of educational programs.

　　Maintains a systematic reporting system designed for the receipt, identification, reporting, examination, analysis, and implementation of corrective action and monitoring related to care related concerns.

　　Serves as a subject matter expert for the internal reporting system.

　　Serves as a resource for staff and providers concerning patient relations.

　　Supports the patient experience initiative by working with Human Resources, Operations, and the Patient Experience Committee to facilitate education and training.

　　Acts as a liaison between patients/families and McFarland Clinic physician/employees.

　　Maintains current knowledge base of national healthcare, patient safety and risk management trends.

　　Promotes a positive, professional image of the organization both internally and externally.

　　Performs related work as required

　　Education

　　Associates degree in Business Administration or Information Technology preferred.Days: Monday - Friday. Occasional evening hours for special events

　　Hours: 8:00 AM - 5:00 PM

　　Experience

　　2 to 5 years customer service experience preferred

　　Previous experience in a medical clinic or hospital setting preferred

　　Benefits

　　McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here (https://www.mcfarlandclinic.com/media/cms/BENEFIT_SUMMARY_2022Hourly_5698BB42CD3C6.pdf) for details.

　　McFarland Clinic is central Iowa's largest physician-owned multi-specialty clinic. Join our team and join a group of caring professionals, dedicated to providing Extraordinary Care, Every Day! We value quality care and extraordinary service, trusting relationships and an exceptional workplace. Our organization has more than 75 years experience of caring for people. We welcome applicants who can help us enhance the health and well-being of our patients and communities we serve.

　　All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, religion, age, gender, gender identity, sexual orientation, national origin, disability, or protected veteran status. McFarland Clinic takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)