Description

　　Serve as a Patient Navigator in the UCLA Agi Hirshberg Center for Pancreatic Diseases working to optimize the patient experience by assuring smooth patient flow, all referral documents and imaging are accurate and obtained, patients understand next steps in the treatment process, patients are able to discuss insurance challenges and refers to appropriate unit and overall patient satisfaction. The incumbent will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and families, as well as the UCLA Agi Hirshberg Center for Pancreatic Diseases physicians and staff.

　　Salary: $32.98- 45.40Qualifications

　　Administrative abilities to resolve complex issues.

　　Skill in working independently with a minimal amount of direction.

　　Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel.

　　Working knowledge of pancreatic diseases

　　Working knowledge of University policies, procedures, and forms as they relate to performance of job duties.

　　Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures.

　　Skill in performing duties with frequent interruptions and/or distractions.

　　Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with Electronic Medical Records

　　Knowledge of insurance authorization and verification process.

　　UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.