73375BRJob Posting Title:Patient Experience Representative I (Pediatric Cardiology)Department:CardiologyAutoReqId:73375BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)

　　The Patient Experience Representative I will be responsible for:

　　Patient Encounter Management:

　　Providing single point of contact for families to schedule required appointments during visits to BCH. May assist in coordinating appointments across multiple disciplines.

　　Collaborating with referring providers and practices, including assisting in coordinating second opinion requests and records reviews.

　　Obtaining required authorizations to compile patient and staff schedules.

　　Scheduling patients and supporting the patient encounter, including scheduling studies and lab tests.

　　Placing patient reminder calls.

　　Obtaining prior authorizations as needed.

　　Administrative:

　　Providing direct administrative support to several providers in the department of Cardiology, including the Divisions Cardiac Imaging and Outpatient Cardiology.

　　Maintaining personal calendars for physician/supervisor(s).

　　Scheduling meetings, programs and events. Reserving meeting locations, ordering supplies and equipment and preparing agendas. Preparing travel arrangements.

　　Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.

　　Providing routine clerical support as needed.

　　Technology:

　　Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.

　　Enrolling patients and caregivers in patient portal as needed.

　　To qualify, you must have:

　　High School Diploma / GED required; Bachelor’s degree preferred

　　Basic customer service and computer skills required.

　　Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

　　Ability to work with diverse internal and external constituencies.

　　Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

　　Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid