Req #: 230180

　　Department: OFFICE OF THE SR. DIRECTOR PATIENT EXPERIENCE

　　Job Location Detail: UW TOWER - 4333 BROOKLYN AVE NE - SEATTLE, WA 98105

　　Posting Date: 01/17/2024

　　Closing Info: Open Until Filled

　　Salary: $4859 - $7288 per month

　　Shift: First Shift

　　Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

　　The PATIENT EXPERIENCE OFFICE, UW MEDICINE has an outstanding opportunity for a PATIENT EXPERIENCE PROGRAM OPERATIONS SPECIALIST Work Schedule

　　DAYS

　　HYBRID – CURRENTLY 2 DAYS PER MONTH IN OFFICE

　　100 % FTE POSITION HIGHLIGHTS

　　Provides the opportunity to support the Sr. Director of Patient Experience

　　Support leadership in the initiatives focused on patient experience improvement, integration of new policies

　　High performance, efficiency, creative and innovative thinking, and demonstrated reliability as well as accountability in all aspects of performance will be key in the success factors for this role DEPARTMENT DESCRIPTION The PATIENT EXPERIENCE OFFICE supports initiatives focused on patient experience improvement, integration of new policies, and standardization of care delivery practices.

　　PRIMARY JOB RESPONSIBILITIES

　　Serves as a full-time resource to manage all work efforts, coordinate department activities, and drive the creation of documentation and deliverables for the UW Medicine Patient Experience team

　　Understand current and future needs of the patient experience program and the Senior Director, entity patient experience teams, and other relevant stakeholders; customizes services to better address each audience's needs and commitments

　　Serves as a liaison across teams and works with departments across UW Medicine to ensure successful implementation of initiatives related to patient experience and recognition

　　Track and respond to online reviews, ensuring that patient reviews are responded to in a timely and consistent manner

　　Create presentation materials and reports to be used by the Senior Director and the UW Medicine patient experience- staff in various committee and sub-committee meetings

　　Coordinate reporting for patient and employee survey data

　　Screens, directs, and prioritizes communications; maintains confidentiality and professionalism at times, responding on behalf of the Senior Director and their direct reports REQUIRED QUALIFICATIONS

　　Bachelor’s Degree in Management, Communications, or related field of study AND at least 2 years of demonstrated success/results working in healthcare administration/consulting for a large academic medical center

　　Demonstrated ability to support leaders, employees, and teams to work toward deploying a different future state

　　Regardless of the venue (in-person, phone, or email/text), have the ability to behave as a consummate diplomat - demonstrating professional and patient demeanor in challenging situations

　　High levels of competency with: PowerPoint, Visio, Excel, and Data visualization software (e.g. Tableau) ABOUT UW MEDICINE – A HIGHER DEGREE OF HEALTHCARE UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

　　All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

　　Become part of our team. Join our mission to make life healthier for everyone in our community.

　　University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.