Crothall Healthcare

　　Salary: 50,000

　　Other Forms of Compensation:

　　Pay Grade: 12

　　Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

　　Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

　　Job Summary

　　Job Summary:

　　Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

　　Key Responsibilities:

　　Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

　　Maintains and supports client satisfaction at a level that ensures account retention

　　Administers required client/customer surveys and responds in a timely and effective manner

　　Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

　　Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

　　Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

　　Ensures compliance with all regulatory agencies (CMS, JCAHO)

　　Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

　　Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

　　Works closely with on-site management team to reach operational goals

　　Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize

　　Participates in all Patient Experience Department learning sessions including monthly educational webinars

　　Provides recognition for employee when programs are implemented with success

　　Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success

　　Compose patient satisfaction reports as needed to management.

　　Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

　　Preferred Qualifications:

　　HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

　　2-3 years in-servicing experience in customer service training

　　Hospitality and healthcare experience preferred

　　3-4 years experience in service-oriented operations

　　Good coaching and on the job training skills required

　　Excellent organizational skills and ability to multi-task essential

　　Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

　　Apply to Crothall today!

　　Crothall is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Crothall maintains a drug-free workplace.

　　Applications are accepted on an ongoing basis.

　　Associates at Crothall are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Flexible Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1268715

　　Crothall Healthcare

　　Caitlin Pham

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