Schedule: Full-time (40 hours per week)

　　Classification: Exempt

　　Location: Remote, work from home

　　Lap of Love is a national practice dedicated exclusively to in-home, end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our experienced veterinarians help pets and their families with quality-of-life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

　　Position Description

　　Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Patient Care Manager.

　　As a Patient Care Manager, you will oversee our active hospice patients and aftercare services, ensuring consistent quality care is offered to our families and to our veterinary associates. Your veterinary practice management skills will offer insight on elevating our end of life care services, and your leadership skills draw upon your abilities to develop the hospice care team while fostering an engaging and collaborative environment. This role will be pivotal in shaping our hospice service and patient care team via a servant leadership style.

　　Requirements

　　Essential Functions:

　　Become extremely knowledgeable about veterinary hospice care, crematory relationships and veterinary operations as related to our veterinarians and pet owners

　　Establish collaborative working relationships with our patient care team

　　Resolve patient care issues while considering the impact of our stakeholders

　　Approve patient care team schedules and territories to ensure optimal coverage for our families while balancing the needs of our organization

　　Communicate interdepartmentally to support our team with timely information

　　Offer exceptional people management and performance evaluations, including hiring, reviews, probations, employment changes and terminations

　　Collaborate on escalated client concerns or questions

　　Manage patient care team caseload, responsibilities and growth

　　Identify opportunities and trends and share results with the executive team

　　Report, audit and research on vendor and crematory relationships related to patient care services

　　Skills and Requirements:

　　A successful Patient Care Manager will possess these attributes:

　　Strong leadership skills. You possess the qualities and characteristics of a strong leader including character, vision, courage, integrity, empathy, persistence, commitment, confidence, and determination. You have the ability to resolve conflicts, think strategically, make decisions with confidence all while maintaining great focus and respect for others.

　　Detail oriented and well organized. You see the big picture and understand how the details relate to the overall mission of the organization. Your attention to detail is supported by your organizational and design skills. You appreciate order and know how to achieve it efficiently.

　　Excellent project management and multitasking skills. You are exceptionally skilled at juggling multiple tasks, allocating and optimizing resources, and managing timelines.

　　Great communicator. You have excellent written and oral communication skills and are known for your poise, tact, professional demeanor, and diplomacy. You confidently engage with staff at all levels and across multiple parts of our organization. You are willing to listen and learn from others.

　　Confident and pleasant. You know what you need from others, are comfortable asking for help, clear about what others can expect from you, and able to keep things running on time. You understand that everyone is a “customer” and should have a best in class service experience when contacting you, the leadership team, or anyone across the organization.

　　Self-starter with excellent follow-up skills. You know what needs to be done and you take initiative to do so without hesitation. You are flexible, motivated, and reliable, and are able to work independently to meet company goals.

　　Experience and Education:

　　Bachelor's degree, or equivalent experience in management and administrative processes, required

　　Certified Veterinary Practice Manager (CVPM) or Bachelor's degree in Healthcare Management or Business Administration, preferred

　　Three years related experience in veterinary profession, specifically in end-of-life care, including direct supervisory experience (includes hiring, associate development, etc.), required

　　Exceptional Office365 skills, particularly Excel, required

　　Strong oral and written communication skills

　　Ability to effectively lead others and handle a wide variety of tasks

　　Excellent follow-up skills

　　Physical & Other Requirements:

　　Prolonged periods of sitting at a desk and working on a computer.

　　Must be able to lift 15 pounds at times.

　　Possesses manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day.

　　Access to reliable and secure internet.

　　Benefits

　　Health Care Plan (Medical, Dental & Vision)

　　Retirement Plan (Traditional 401k with 3% match & Roth 401k)

　　Life Insurance (Basic, Voluntary & AD&D)

　　Paid Time Off

　　Bereavement Leave

　　Family Leave (Maternity, Paternity)

　　Short Term & Long-Term Disability

　　Training & Development

　　Wellness Resources (Mental, Financial & Physical)

　　Pet Insurance

　　Work From Home