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　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　This is a remote role candidates can live anywhere in the United States

　　Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.

　　Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

　　As a Customer Service Specialist- Refill Team you will:

　　Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.

　　* Triaging calls to various departments.

　　Verifying patient demographics and insurance information to ensure accurate shipment.

　　This is a full-time benefited position and it NOT through an agency. Typical hours for this role are Monday- Friday with alternating Saturday work.

　　Hours available are:

　　10am-6:30pm CST

　　11am-7:30pm CST

　　Challenge your healthcare training or current customer services skills to make a difference in a patient's life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.

　　Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

　　Required Qualifications

　　* Minimum one year experience working in a customer service environment.

　　* Experience with data entry.

　　* Experience working in Microsoft Office, specifically Excel, Outlook and Word.

　　Preferred Qualifications

　　* Home infusion or durable medical equipment (DME) experience.

　　* Call center experience.

　　* Experience working in a healthcare environment.

　　Education

　　High School diploma or GED

　　Pay Range

　　The typical pay range for this role is:

　　$17.00 - $25.15

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.