Description

Robert Half is excited to partner with a leading Fortune 500 healthcare client to find a dedicated and professional Patient Care Coordinator for their clinic in Walnut Creek, CA. This role is essential in facilitating a positive customer experience through a variety of tasks, including pre-registration, scheduling appointments, managing patient records, and answering billing inquiries. The ideal candidate will excel in a fast-paced environment, possess outstanding customer service skills, and be adept at managing multiple tasks efficiently.

Responsibilities:

Ensure regular, consistent on-site attendance, demonstrating punctuality and reliability.

Schedule patient appointments across designated departments using specialized scheduling software.

Provide patients with testing instructions to ensure seamless service delivery.

Secure necessary authorizations and referrals as applicable.

Maintain a strong customer focus, assessing and addressing customers' needs to enhance their experience.

Greet and interact with patients and their representatives in a polite, professional manner, addressing their needs effectively.

Respond to customer issues across various departments promptly and satisfactorily.

Collect accurate demographic, insurance, and claim adjudication information through interviews with patients or their representatives.

Update patient records accurately and ensure compliance with necessary authorizations and medical guidelines.

Communicate effectively with management on issues impacting task accuracy and timeliness, and suggest process improvements.

Display dignity and respect in all interactions, fostering a respectful work environment.

Adapt to and incorporate changes in daily activities, including updates in insurance payer regulations and system changes.

Follow all departmental processes and policies, contributing to the efficiency and effectiveness of the clinic.

Requirements

Exceptional customer service skills, with the ability to interact professionally with a diverse range of patients, staff, and departments.

Strong organizational skills and attention to detail, capable of working under pressure and managing multiple tasks simultaneously.

Excellent verbal and written communication skills, with the ability to provide constructive feedback and express ideas clearly.

Initiative to accept and incorporate changes, and motivation to contribute positively to the team and processes.

Knowledge of healthcare systems and the revenue cycle, with the ability to assist customers effectively.

High School Diploma is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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