When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

　　Job Type:

　　Regular

　　Scheduled Hours:

　　40

　　Work Shift:

　　Day (United States of America)

　　PATIENT COORD I

　　Job Description:

　　PATIENT COORDINATOR I

　　Principal Duties and Essential Functions:

　　The Patient Coordinator-I is responsible for, but not limited to scheduling, patient visit coordination tasks, pre-registration and efficiency across all NEBH locations. The representative will be responsible for daily schedule management for the area they are working in. The Patient Coordinator may be asked to assist co-workers in the department at the Boston, Dedham or Chestnut hill location.

　　Scheduling /Pre-registration

　　Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.

　　Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity.

　　Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies.

　　Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance)

　　Patient Management

　　Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments.

　　Follows HIPAA guidelines while maintaining confidentiality of all protected health information.

　　Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)

　　Administrative

　　Liaison between the department and other offices, departments

　　Process inbound faxes according to department protocol.

　　Responsible for document scanning as needed

　　Teamwork

　　Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently

　　Help cover coworkers for time off

　　Other

　　Performs other department job duties as needed to promote excellent patient experience and clinic efficiency.

　　Assists other Administrative staff with duties

　　Radiology specific duties:

　　Index and reviews all faxed orders and clinical documentation prior to submitting to Verata for prior authorization.

　　Participates in the outsourced prior authorization process for any upcoming procedures requiring authorization. Verifies insurance coverage and clinical documentation is in place prior to submitting for an authorization to Verata. (Under supervision and guidance)

　　Monitors resource schedule to ensure complete/correct physician orders are obtained, checks for any missing orders

　　Prepare reports for distribution, as needed

　　Prepare appropriate CD’s for patients when requested

　　Obtain appropriated release forms.

　　Requirements:

　　Education: High School Graduate or Equivalent; Associates Degree Preferred

　　Experience: 1-3 years; 0-1 Supervisory Experience

　　Basic knowledge of Microsoft Office programs – Word and Excel

　　FLSA Status:

　　Non-Exempt

　　As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

　　More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

　　Equal Opportunity Employer/Veterans/Disabled