Reference #: ec3ff2a8-9471-4f8a-ac98-a342db76e180Description

　　Personal Bankers have an in depth knowledge of Northwest products and services. The Personal Banker connects our customers with Northwest products and services that fulfill their financial needs while ensuring an exceptional customer experience that helps implement strategies to attain office and individual production goals.PERSONAL BANKER ESSENTIAL FUNCTIONS:Open new accounts and communicate with customers to recognize cross-selling opportunities and assist with mortgage, consumer loan, and credit card functions as neededActively engage with and greet customers and take ownership to resolve any customer issues or concernsConduct outbound business calls/referrals on a regular basisDeliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communicationsAssist with implementation of Northwest's strategic business plan and marketing initiativesExceptional delivery of our 5 Culture PromisesIdentify and resolve customer issues as well as resolve or escalate issues referred by the office teamSeek opportunities for community involvementComplete educational training as assigned and self-educate using bank designed programs and applicationsHave general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offeringsResponsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as neededAssist office management as needed with scheduling staff and completing Audit Certification requirementsWork evening hours and weekends as scheduled, assigned, or necessaryEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentKNOWLEDGE, SKILLS, AND ABILITIES:Ability to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:High School Diploma or Equivalent preferredWork Experience:3 - 5 years Banking and/or Retail Experience preferredSales Experience preferredCustomer Service Experience preferred

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.