Job Title: Patient Care Coordinator

　　SUMMARY Provides new and existing patients with a positive patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions.

　　Location: 1620 W. Northwest Hwy STE 100, Grapevine, Texas 76051

　　Open Monday through Friday from 8am to 5:00pm

　　ESSENTIAL FUNCTIONS *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Receives inbound calls from patients regarding orders for medications, pharmacy services, and any other non-clinical inquiries.

　　Conducts patient outreach calls regarding compliance and routine matters in accordance with the patient management program.

　　Must meet required productivity and quality standards and goals as set by the Senior Director, Shared Services.

　　Performs data entry, including patient demographic, billing, medical history, and prescription information.

　　Conducts insurance verification, coordination of benefits, co-pay collection.

　　Provides pricing, availability, and schedule information.

　　Performs specialty and retail order scheduling.

　　Effectively triages customer’s questions and needs to the appropriate staff member on the Pharmacy Team.

　　Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.

　　Upholds patients’ rights, including privacy and confidentiality.

　　Operates effectively in a fast-paced deadline-driven environment that requires attention to detail and the ability to multitask.

　　Performs other duties as assigned.

　　EDUCATION AND EXPERIENCE

　　High School Diploma or GED. (required)

　　Pharmacy Technician registration from a State Board of Pharmacy, current and in good standing. (preferred)

　　Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting, or other related industry. (required)

　　Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. (required)

　　Basic knowledge of and skills using MS Windows, MS Office Suite, and/or other similar operating/software programs. (required)

　　COMPETENCIES

　　Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.

　　Must be detail-oriented, with strong organizational and multitasking skills.

　　Communicates effectively with patients and colleagues/employees of the organization.

　　Ability to interact and communicate with people over the phone, sometimes in stressful situations.

　　Ability to understand and follow instructions, work independently and efficiently.

　　Basic data entry and/or word processing skills with the ability to verify data input and correct errors.

　　Conveys empathy and understanding when handling customer service issues.

　　WORK ENVIRONMENT AND PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear. The ability to see distinctions in colors and shapes is also required.

　　Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

　　This position requires the ability to handle stressful situations in a calm and courteous manner at all times.

　　This position also requires the ability to:

　　Sit, use hands to handle or feel, talk and hear constantly 67-100% of time OR 6 or more hours.

　　Reach with hands and arms frequently 34-66% of time OR 4-6 hours.

　　Stand, walk and stoop, kneel and crouch occasionally 0-33% of time OR 1-3 hours.

　　Lift and/or move up to 10 to 25 pounds occasionally 0-33% of time OR 1-3 hours.

　　Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

　　Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

　　Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

　　Job Identification: 2283

　　Job Category: Professional Services

　　Posting Date: 01/16/2024, 3:24 PM

　　Job Schedule: Full time

　　Locations: Grapevine, TX, United States

　　Job Level: Experienced

　　All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.