Patient Care CoordinatorJob Locations

　　US-MI-Portage

　　Job System ID 2024-20561  

　　of Openings 1Overview

　　Who WE Are:HearingLifeis a national hearing care company and part of the Demant Group, a global leader in hearing healthcare builton a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states.We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals.Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

　　Responsibilities

　　Who YOU Are:You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear better. In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions and coordinating Patient interactions and needs.

　　Drive Patient appointment and clinic revenue generation by making outbound & follow up calls to potential and existing patients.Greet all patients and obtain potential referrals. Understand current marketing promotions.Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.Keep our office patient ready by managing our office supply inventory per company approved lists.Manage an accurate account of petty cash, bank deposits and credit transactions.Maintain hearing aid inventory.Work with patient directly to collect all insurance documentation and understand current HIPAA laws.

　　Qualifications

　　We are Excited About You if:You have exceptional professionalism and can clearly articulate with our patients in face to face, verbal and written communications. This role is fast paced and requires you to have both a strong organization and sales mindset. As the face of our office, you will need proactive customer service skills and the ability to exhibit friendly and courteous behavior in all patient interactions.- High School Diploma or equivalent; Associate degree preferred but not required- Minimum of 1 year of previous front office, preferably in a customer service or sales setting- Superior multi-tasking and time management discipline- Ability to work independently and collaboratively with staff and support services- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion- Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically word and excel

　　Unwind with Paid Time Off: We value work-life balance. Enjoy company-paid holidays, floating holidays, and more!Flexible Work Dynamics: Experience the future of work with numerous hybrid and remote opportunities tailored for the modern professional.Comprehensive Health Benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA. Your well-being is our priority.Invest in Your Future: With our competitive 401(k) Program, your future looks bright.Exclusive Discounts & Programs: Get special discounts on our products, including hearing aids, for both family and possibly friends. Plus, take advantage of our Employee and Family Purchase Hearing Aid program.Boundless Growth Opportunities:- DMIT Program: Dive deep into management insights.- Apprentice Program: Learn from the best in the field.- Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.A Thriving, Positive Environment: We live our Cor