Purpose of Job This position is responsible for the submission, reconciliation and collection of all accounts receivable for Ridgeview Medical Center. Answers inquiries and provides customer service in the resolution of billing issues and account balances. This position is responsible for self pay daily work. This includes but is not limited to processing of community care application, preparing accounts for collections, bankruptcy, legal and assistance to customer service. Job Functions Prepares accounts for collections Assists with customer service functions as needed Answers inquiries regarding insurance and/or billing concerns and follow-up with peer source when needed. Assists and refers external and internal customers to proper resources for questions. Provides professional and courteous customer service to internal and external customers. Review's and QI admission errors on Emergency/Urgent Care patients. Performs other duties as assigned. When Functioning as a Lead: Trains and mentors new and current staff. Assists Director with hiring, team communication, and answers team member questions. Communicates concerns/issues to Director as appropriate. Performs other duties as assigned. Employment Requirements Minimum Education/Work Experience High school graduate or equivalent Strong customer service experience Attention to detail Knowledge/Skills/Abilities Knowledge of insurance functions Ability to meet and maintain the necessary background checks as aligned with position functions Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Knowledge of basic computer functions and Microsoft Office applications Ability to multi-task Ability to serve patients in a friendly and efficient manner Ability to perform basic math functions Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above Preferred Qualifications Familiar with medical terminology Two years collections/accounting experience Cognitive and Mental Demands Time Awareness - Continuous Writing - Continuous Initiation of Work - Continuous Memory - Continuous Receptiveness to Change - Frequent Reasoning - Continuous Required Sequences in Work - Occasional Problem Solving - Continuous Attentiveness Duration - Continuous Social Interactions - Continuous Mathematical Aptitude - Frequent Conflict Management - Continuous Reading - Continuous Detail Oriented - Continuous Ridgeview Medical Center will not discriminate against or harass any employee or applicant for employment because of race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, genetic information, union membership, creed, marital status, familial status, sexual orientation, gender identity, status with regards to public assistance, membership in a local human rights commission, or any other category that may be protected by law.