Unit Description

　　Use your passion for service to create a positive impact and make a difference in the communities we serve!

　　Sodexo has a new and exciting opening for a Patient Experience Manager 1 at Atrium Health Cabarrus located in Concord, NC. A nationally recognized leader in shaping health outcomes through innovative research , Atrium Health Cabarrus is a regional 457-bed not-for-profit hospital. More than 4,200 hospital employees provide services through an extensive inpatient and outpatient network.

　　The Patient Experience Manager will drive and implement strategies to enhance the patient dining experience. We're looking for candidates who are passionate, solution oriented, and have a positive attitude. The ideal candidate will have experience working in hospitality or a customer focused role.

　　*Typical Schedule Monday-Friday With a Scheduled Weekend Rotation*

　　(subject to change based on business needs)

　　Responsibilites of this position include:

　　50% - Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions.

　　10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

　　Behaviors include:

　　Working as a team for safety

　　Communicating Effectively to Manage Safety Risks

　　Optimizing Human and Environmental Factors

　　Recognizing, respond and reporting incidents

　　Adherence to all operational safety practices and protocols

　　Drives a safety culture throughout the team

　　20% - Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed.

　　10% - Ensures that individuals performing service-related tasks have the competence

　　10% - Serves as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.

　　ClickHere (https://atriumhealth.org/locations/detail/atrium-health-cabarrus) to learn more about Atrium Health Cabarrus .

　　Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

　　What We Offer

　　Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

　　Qualifications & Requirements

　　Basic Education Requirement - Associate's Degree or equivalent experience

　　Basic Management Experience - 2 years

　　Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

　　Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

　　Location US-NC-CONCORD

　　System ID 970982

　　Category General Management

　　Employment Status Full-Time

　　Posted Range $46400 to $69960

　　Company : Segment Desc HOSPITALS

　　On-Site