Employment Type:

　　Part time

　　Shift:

　　Description:

　　Mission Statement :

　　·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

　　Vision:

　　·To be world-renowned for passionate patient care and outstanding clinical outcomes.

　　Core Values:

　　·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

　　POSITION SUMMARY:

　　The Patient Access Representative’s (PAR) directly impacts the revenue cycle by accurately processing data relating to insurance and

　　demographic information following unit specific policies while maintaining current knowledge of payor insurance requirements. The

　　PAR may initiate the processes and assesses surgical and diagnostic patient information to be systematically available hospital wide.

　　The PAR meets established quality and productivity standards and interacts professionally with MD’s, MD office staff, employees,

　　outside vendors, patients, and patient representatives.

　　EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

　　This position requires two years of medical office or customer service experience. Participates in orientation, patient access training

　　program and continuing education. Updates and maintains knowledge and skills related to specific areas of expertise.

　　Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of

　　expertise.

　　SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

　　Word processing skills required along with PC experience; basic mathematical skills, effective verbal and written communication and

　　human relations skills. Related experience in hospital registration, Eclipsys or PHS/HPF and knowledge of medical terminology

　　preferred.

　　WORK ENVIRONMENT AND HAZARDS: Clinical Setting. Exposure Class I or II; service specific.

　　PHYSICAL DEMANDS: Sedentary work: standing, walking and sitting for prolonged periods of time; repetitive motion of hands,

　　fingers, and wrists.

　　WORK CONTACT GROUP: All services, employees, medical staff, patients, visitors, vendors, and regulatory agencies.

　　SUPERVISED BY: Patient Access Coordinator

　　SUPERVISES: Not applicable.

　　CAREER PATH: Level 2, Level 3 Patient Access Representative; Coordinator, Manager

　　Original: January, 2011

　　Revised: August 2011

　　Revised: April 2012

　　General Performance Criteria: Patient Access Representative

　　Expectations

　　Criteria Exceeds Meet Below

　　Acquires, enters and updates patient registration information into Eclipsys system

　　and verifies accuracy of data. Provides information related to, but not limited to:

　　billing, compliance, patient rights and HIPAA.

　　Verifies patient insurance coverage and obtains authorizations related to the

　　patient’s stay. Refers non-insured patients to financial counselor.

　　Requests and collects co-pays; deposits; issues receipts at time of payment.

　　Communicates with medical/clinical personnel regarding patient access, interfacility

　　transfers, discharge processing, reimbursement issues, authorization

　　requirements, surgical and diagnostic orders.

　　Accurately indexes patient information to HPR; interacts with IS, HIM, ASR’s, to

　　assure optimal information flow; resolve inaccuracies and discrepancies.

　　Intakes MD request for patient admission; co-ordinates assignment of patients to

　　beds; maintains accurate bed-board status; compiles daily census.

　　Performs other clerical tasks to support supervisor (i.e. QA related audits).

　　Participates in the development of work schedule to accommodate patient flow and

　　meet departmental needs.

　　Professional and Staff Development

　　Supports/participates with the orientation process for new team members.

　　Participates in huddles, line ups, and employee meetings.

　　Participates in voluntary and required in-services, educational activities and

　　performance improvement activities.

　　Demonstrates appropriate conflict resolution skills with patients and colleagues.

　　Displays commitment of the Hospital Mission

　　Facilitates patient flow by directing patients to correct locations. Maintains good

　　relations with all customers and respects patient’ rights to privacy.

　　Demonstrates excellent communication skills, team concepts and delivers

　　exceptional customer service to our patients, visitors and colleagues.

　　Adheres to hospital confidentiality statement.

　　Original

　　Pay Range: $17.00-$23.60

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran