Description

　　JOB REQUIREMENTS:

　　Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.

　　Answer inbound calls in high volume call center environment.

　　Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.

　　Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling Epic system.

　　Maintain basic understanding of insurance, pre-certification and referrals.

　　Performs scheduling functions in accordance with policies and procedures.

　　Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.

　　Maintains a good working relationships with physician offices and fellow colleagues within the hospital.

　　Ensures confidentiality of patient information.

　　Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations/scheduling.

　　Remain current with outpatient procedure knowledge and provides clinical prep instructions to callers as needed.

　　Provide timely responses to all inquiries (verbal / written) regarding patient accounts.

　　This position also makes outbound calls to schedule patients and assists with the management of physician orders, in a variety of ways.

　　Maintain acceptable productivity standards in high volume call center environment.

　　Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form.

　　100% of work time spent on answering calls and scheduling appointments.

　　Performs other duties as assigned to meet the goals and objectives of Emory Healthcare.

　　MINIMUM QUALIFICATIONS:

　　Minimum 6 months to one year of medical office experience, scheduling environment or call center required.

　　AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.

　　Demonstrated key competencies, knowledge & proficiency of Patient Access Engagement Specialist duties and workflow.

　　Quality scores within expected range as outlined.

　　No performance or disciplinary issues.

　　ADDITIONAL REQUIREMENTS: Complete training exams with a passing score, proficient in 17 sections/skills, maintain quality scores of 85% or above, schedule adherence within established guidelines, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

　　PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

　　ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

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　　Division Emory Healthcare Inc.

　　Campus Location Atlanta, GA, 30345

　　Campus Location US-GA-Atlanta

　　Department Referral Management

　　Job Type Regular Full-Time

　　Job Number 123355

　　Job Category Clerical & Administrative

　　Schedule 8a-5p

　　Standard Hours 40 Hours

　　Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.