Job Description:

　　Schedules and pre-registers patients for appointments, outpatient visits, and procedures.

　　Scope

　　Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Confirms patient information including demographic and insurance information. Utilizes required identifiers to ensure the correct patient is selected. Creates an estimate if requested prior to securing the patient on the schedule. MSP questions are answered and verified at each Registration if applicable. ABN checks prior to scheduling the patient.

　　Educates patients on procedure preparations, appropriate dress requirements, and special instructions as guided by the Scheduled Procedure Protocol. Reads and schedules patients based on the physician's order and instruction. Attaches the order to the appointment accordingly.

　　Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Refers self-pay patients to financial counseling to secure the account. Informs patients and providers of out-of-network or unsecured payer status if applicable.

　　Acts as a liaison between the physician partner and the care site.

　　Coordinates patient encounters utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

　　Communicates effectively and works cooperatively with Patient Access Services, other hospital departments, and outside contacts to schedule patients accurately. Notifies the Supervisor of any discrepancies in Procedure Protocols, template problems, or other EPIC issues.

　　Meets departmental productivity and quality standards.

　　Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

　　Minimum Qualifications

　　High School Diploma or Equivalent is required

　　And

　　Minimum of 1 year of experience in a patient scheduling or revenue cycle related role

　　And/or 2 years contact center experience

　　And

　　Knowledge of medical terminology and healthcare benefit plans, including Medicare, Medicaid and other third-party payers

　　And

　　Proficient/Strong typing skills and proficient computer skills.

　　And

　　Excellent customer service and communication skills, both written and verbal.

　　And

　　Interpersonal skills necessary to interact with patients and their families, physician offices, nursing personnel and co-workers.

　　And

　　Strong organizational skills and attention to detail. Ability to multi-task and coordinate more than one event at a time.

　　Preferred Qualifications

　　Previous hospital/medical office, medical insurance and/or customer service experience

　　Physical Requirements:

　　Anticipated job posting close date:

　　01/31/2024

　　Location:

　　Peaks Regional Office

　　Work City:

　　Broomfield

　　Work State:

　　Colorado

　　Scheduled Weekly Hours:

　　The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

　　$18.29 - $25.29

　　We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

　　Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

　　Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

　　Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

　　To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

　　Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

　　Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

　　We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

　　Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

　　Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

　　Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

　　The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

　　All positions subject to close without notice.

　　Thanks for your interest in continuing your career with our team!