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　　A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

　　JOB RESPONSIBILITIES

　　Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures

　　Follows processes for chain-of-custody, paperwork and deceased identification

　　Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures

　　For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression

　　Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled

　　Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles

　　Directs phone calls to appropriate team members

　　Greets and receives client families and/or other persons entering the building for information and assistance

　　Maintains a friendly attitude while offering assistance and guidance to all persons entering the location

　　Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly

　　Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service

　　Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers

　　Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities

　　Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned

　　Transport deceased to and from the crematory; to airports; funeral homes and other designated locations

　　Run errands such as for floral delivery, picking up of supplies, documents, etc.

　　MINIMUM Requirements

　　Education

　　High School diploma or equivalentCertification/License

　　Valid state/province driver’s license with a clean driving recordExperience

　　Customer service experience a plus

　　Funeral service experience a plus

　　Knowledge, Skills and Abilities

　　Professional appearance required. Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilities

　　Ability to follow instructions given over the phone or in person

　　Ability to work and communicate effectively with others

　　Ability to work with kindness and compassion for the deceased and their families

　　Ability to maintain composure in challenging situations

　　Good verbal and written communications skills

　　Ability to maintain confidentiality

　　Ability to work an on-call rotation schedule including weekends

　　Work CONDITIONS

　　When considering the work hours associated with this job, the following factors may apply:

　　Work Environment

　　Work indoors and outdoors during all seasons and weather conditions

　　Using company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travel

　　Professional Dress is required when in contact with families

　　Work Postures

　　Frequent, continuous periods of time standing

　　Climbing stairs to access buildings

　　Physical Demands

　　Physical effort requiring manual dexterity

　　Ability to lift up to 75 pounds; push/pull up to 200 pounds

　　Work Hours

　　Working beyond “standard” hours as the need arises including weekends, nights and holidays rotation

　　Must be able to work an on-call schedule

　　Postal Code: 74464

　　Category (Portal Searching): Operations

　　Job Location: US-OK - Tahlequah

　　Job Profile ID: F00298

　　Time Type: Part time

　　Location Name: Reed-Culver Funeral Home